Log In
Sign Up
Customer Service Office Administrator
We are a young but established group of companies that provide electronic security installations and services all over Vancouver Island. Our head office currently operates out of a home-based office in Gordon Head, with an adorable Golden Retriever on duty at all times. We are seeking two Office Administrators to support our sales and operations.
Responsibilities:
– Maintain company field operations and support field technicians by liaising and consulting with clients (customer service), staff, and suppliers.
– Maintain office operations:
- Assist with invoicing AR/AP and support bookkeeper.
- Prepare and process payroll.
- Reconcile accounts.
- Managing email correspondence.
- Answer all phone calls and return messages in an accurate, professional, and timely manner.
- Review and approve supply requisitions.
– Support Live Video Monitoring services:
- Maintain central records.
- Review reports, detect errors or patterns, and coordinate appropriate resources.
- Communicate changes to vendors and stakeholders.
- Assist in video footage reviews.
- Receive and distribute service call requests to staff including follow ups.
– Support Intrusion Monitoring services:
- Maintain central records.
- Review reports, detect errors or patterns, and coordinate appropriate resources.
- Reconcile monitored accounts.
- Communicate changes to vendors and stakeholders.
– Provide administration support to Sales Representatives and Senior Management:
- Review and analyze special reports, summarize information, and identify trends.
- Support the sales cycle. For example, assist in the development and delivery of sales proposals.
– Manage company inboxes and additional correspondence
– Maintains office staff by supporting the orientation and training of new employees.
Flexible working hours but the two positions need to cover the operating hours of 8:30am to 4:30pm.
Flexible scheduling but office needs to be staffed Monday – Friday (excluding Public Holidays).
Travel will not be required.
Company and personal performance bonuses are a part of the remuneration package.
We support ongoing education with flexible work hours.
Office Administrator Qualifications / Skills:
- Strong attention to detail and accuracy.
- Strong office organisational skills.
- Strong interpersonal skills.
- Excellent customer service skills.
- Strong (written and verbal) communication skills.
- Ability to work collaboratively in a team.
- Ability to problem solve and think laterally.
- Ability to think critically to develop and improve customer service standards and office procedures.
- Strong work ethic.
- Good understanding of Microsoft Word and Excel Spreadsheet.
- Ability to track budget expenses.
- Ability to preparing quotes and proposals.
- Ability to review operations and summarize reports.
- Good supply management and inventory control.
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent
- Criminal background record check required
- Proficient with Microsoft Office software, Gmail and phone systems
Help us improve our company with your ideas, work ethic, skills, and experience, so we can help you grow your career, expand your knowledge and skills, and help you achieve your personal and financial goals with a rewarding opportunity in a growing security firm.
Please apply now, we are seeking two staff for placement immediately.
Please contact us on 250-370-4392
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
Salary: $20.00-$25.00 per hour
Additional pay:
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Schedule:
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Office Administration, customer service, and/or sales: 1 year (preferred)
- invoice, billing, and/or booking keeping: 1 year (preferred)
Application deadline: 2022-06-17
Expected start date: 2022-06-20
