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Who we are
Univeris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 12,000 financial advisors and 1.5 million investors have converted to our money-managed platform. Why? Because we have the technology to streamline portfolio management, drive efficiencies and improve productivity.
At Univeris, we value talent and ideas. This means our employees have the freedom to do things they know would be great and meaningful for our clients and for the company. We’re looking for people who are creative, get excited by new opportunities to learn and grow and feel at home by an organization that supports them. Ready to start your career?
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About this Role*
Reporting to senior technical staff, the role contributes to several facets of the product and services delivery lifecycles of the Univeris EWMS SaaS platform deployed in the public and private cloud. This SAAS Operations – Application Support and Automation Specialist works in conjunction with the Infrastructure and DevOps team members to ensure that the Univeris Enterprise Wealth Management System (EWMS) SaaS platform delivers services that are secure, available and performing well for customers 24×7. We are very focused on service quality and to ensure that Univeris customers have a seamless experience. As a key member of the Univeris SaaS Operations team the role’s responsibilities include installing, configuring, verifying, maintaining, monitoring and supporting the EWMS SaaS platform. The role includes troubleshooting technical issues, identifying and implementing effective and optimized solutions through automation and cross-functional collaborations. The role seeks to eliminate manual and repetitive operations tasks at every opportunity by assessing and implementing in-house developed solutions and third party tools for infrastructure and application monitoring, business process management, etc. The role requires technical aptitude, innovative thinking and a great learning ability.
Summary of Key Responsibilities
SaaS Operation Support, Optimization, Process Engineering & Automation including:
- SaaS services set-up activities such as software deployment and configuration; production readiness reviews through automated testing
- Deploy and use monitoring tools to maintain visibility into the SaaS operation.
- Develop and manage service health dashboards, providing effective status reporting, timeline, issue and escalation management
- Receive, analyze and act on alerts related to software application and API issues by following documentation and internal processes and by employing your own skills and critical thinking
- Troubleshoot production incidents and drive workaround deployment and permanent issue resolution with our Product Development, DevOps and Infrastructure teams.
- Receive, review and provide initial response to alerts received from the Security Operations Center following internal processes.
- Set up, maintain and manage database jobs.
- Install and execute existing database maintenance packages (indexes, fragmentation, etc.)
- Install and execute packages for database size management (archive, delete data)
- Troubleshoot database issues using database tools and implement solutions. Develop and apply database scripts.
- Critically analyze current SaaS operations, recommend optimizations and technology solutions
- Automate manual tasks through scripting or by leveraging third party tools
- Perform performance troubleshooting and analysis leveraging effective data collection tools
- Manage stakeholder expectations, by identifying success priorities for individual engagements and managing, tracking and delivering on those priorities
Summary of Technical Qualifications
- University degree in computer science or engineering or equivalent practical experience
- Track record of configuring, monitoring and maintaining complex, business critical applications through SaaS using the public cloud (preferably GCP) and the private cloud
- Experience with installing, monitoring and troubleshooting APIs
- Process automation using scripting (PowerShell)
- Ability to read Java code for the purpose of using application logs as part of application troubleshooting
- Proficiency in working with monitoring tools, preferably New Relic for monitoring and troubleshooting infrastructure and applications
- Experience with workload automation and job scheduling solutions, preferably Flux
- Advanced technical skills with Windows, MS SQL Server and PostgreSQL
- Database management, optimization and troubleshooting skills with emphasis on MS SQL Server
- Good understanding of cloud infrastructure
- Demonstrated ability to implement new technologies for solving business and technical problems
- Web Services knowledge is an asset.
Other Essential Skills
- Has the ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.
- Has the ability to thrive in a fast-paced, results-oriented environment
- Is pro-active in identifying areas of weakness and striving for improvement.
- Has strong verbal, written communication and presentations skills with the ability to communicate with all levels of users/management including external clients and vendors
- Has strong organizational skills, interpersonal skills and excellent attention to detail
- Excellent critical thinking and problem solving skills
- Has the aptitude and interest to quickly learn new and emerging technologies and methods.
- Ability to understand, follow and update technical documentation
- Has exceptional emotional intelligence (self-awareness, self-regulation, empathy, motivation, and social skills)
- Embraces change and sees it as an essential driver to solve complex issues
- Excellent facilitation skills in leading teams in the adoption and improvement of enterprise solutions
Extras You Might Offer As Tiebreakers
- Familiar with Financial Industry, Wealth Management, Investments, FinTech or other financial related fields
- Experience working for a Wealth Management, FinTech or Enterprise software vendor
The Work Environment
- Our location is downtown Toronto in a small office environment and the position offers flexibility for remote work
At Univeris we embrace diversity and inclusion. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process may e-mail a request to careers@univeris.com.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Job Type: Full-time
