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Hotel Front Desk Night Clerk
A Hotel Front Desk Night Audit Clerk is someone who greets guests upon their arrival to the hotel and checks them into the hotel’s reservation system. Their duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms.
- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquires about the hotel and its services through the telephone, email, or in-person
- Handling wake-up calls and a myriad of other guest requests
- Strong written and verbal communication skills
- Good time management skills and ability to multitask
- Excellent organizational skills and attention to detail
- Ability to creatively solve problems
- Maintaining a well-groomed and professional appearance
- Flexibility to work in a fast-paced environment
Pay will be $18.25/hour, 3- 5 Days per week. Shift will be 11:00pm- 7:00am
A successful Hotel Front Desk Clerk should have previous experience working in a hotel. Previous employment as a Bellhop, Front Desk Clerk Assistant or as part of the cleaning crew may be an asset to the position. Generally, the right applicant will have at least two years of experience, although more is often considered an advantage.
Job Types: Part-time, Permanent
Salary: $17.50-$18.50 per hour
Schedule:
Supplemental pay types:
