Description:
About us:
The Enterprise Infrastructure Solutions (EIS) group, part of the Information Technology Services (ITS) division, is responsible for campus core network, campus wireless, wide area network connectivity and internet connectivity for the University, including connectivity to research and education networks.
EIS is also responsible for services related to departmental network management, network, server and storage infrastructure, Windows and Linux server management services, database and application integration and support, enterprise backup service, 24/7 operation of central administrative data centres and telecommunications services.
If you’re motivated and passionate about learning technologies and dedicated to improving experiences for today’s student, consider a career with us.
Your opportunity:
The Chief Information Officer (CIO) portfolio, operating as Information Technology Services (ITS), is home to over 200 IT professionals who provide University-wide IT services and systems to enable University of Toronto (U of T) to maintain its status as Canada’s leading institution of learning, discovery and knowledge creation. From direct support to enterprise-grade academic and administrative applications (student, financial, HR and research) to online learning, information security, collaboration tools and network infrastructure, our work enables U of T’s steadfast commitment to being an internationally significant research university with excellent undergraduate, graduate and professional programs.
ITS provides leadership and undertakes strategic and tactical initiatives to secure the greatest value from the University’s investment in IT. By strategically focusing on our people and working in collaboration with academic administrators, process owners and distributed IT service providers, ITS identifies technology opportunities and inefficiencies, and implements services and technology solutions to reduce complexity and improve aggregate IT experience of students, faculty and staff.
We are excited about the future as we focus our efforts, with broad input from our U of T community, on thedevelopment and execution of the IT@UofT strategic plan. We live our core values which shape our culture and guide our efforts – they include: service and operational excellence, creativity and critical thinking, culture of learning, shared leadership and teamwork.
Under the direction of the Manager, Systems Operations, the incumbent is leader of a group responsible for designing, implementing, and maintaining operating systems and subsystem server software for divisional and enterprise partners. This includes development and update of architectural frameworks for such systems. Closely collaborating with partners, systems requirement analysts, troubleshooting, testing, and projecting future resource requirements.
Your responsibilities will include:
Analyzing operational requirements to implement plans for network and internet presence
Defining requirements and scope of complex projects with broad impact and long-term consequences
Advising on cost, feasibility and impact of different implementation solutions
Directing the activities of a group of staff-appointed employees all performing a similar function
Essential Qualifications:
Bachelor’s Degree in Computer Science, Computer Engineering, or acceptable combination of equivalent experience.
A minimum of six years relevant experience working in a complex Windows server environment.
Demonstrated supervisory orleadership skills.
Must have excellent communication skills, verbal and written, with non-technical partners, technical peers, senior leadership, and vendors.
Strong organizational and time management skills, to address many competing tasks. Strong initiative skills. Ability to work in diverse collaborative teams.
Demonstrated ability to diagnose complex technical problems, employing strong analytical skills, on own and in collaboration with technical and non-technical team members. Ability to weigh possible solutions, make recommendations, provide timelines, and implement them.
Expert in Windows server technology and managing (e.g. designing, debugging, etc.) Windows servers running .Net./Tomcat/Java/PHP/other applicationenvironments, Microsoft IIS, Microsoft SQL, etc.
Thorough understanding of IP protocols and network applications (e.g. ARP, UDP, VPN, SMB/CIFS, SMTP, etc.) particularly from a server management perspective, ability to solve remote network access issues to server, managing access (e.g. Cisco Firewalls, Windows Defender Firewall, and application network access configurations), designing, configuring and troubleshooting load balancers (e.g. HaProxy), experience with server virtualization (e.g. VMware), securing servers (e.g. Windows server hardening, NTFS access control lists, AppLocker, etc.), analyzing server performance issues (including using information from Performance Monitor and other tools), monitoring servers (e.g. Zabbix), etc.
Powershell server administration scripting skills, and remote server administration.
An understanding of cloud principles, which is essential as we increasingly deploy new services in the public cloud (e.g. Azure), and migrate some services from the University’s on-premise private cloud to the public cloud.
Assets (Nonessential):
Managing TLS certificates, SAML Web SSO server issues (e.g. Shibboleth), managing multi-server logs (e.g. Graylog), Active Directory, load testing scripts (e.g. Apache JMeter).
Experience managing resources in one of the public clouds (e.g. Azure).
To be successful in this role you will be:
Approachable
Organized
Proactive
Resourceful
Responsible
Team player
Closing Date: 09/15/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 18 – $102,973 with an annual step progression to a maximum of $131,685. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Lucy Katehos
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
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