Role and Responsibilities:
Support translating information technology roadmaps into infrastructure technologies and services covering cloud computing, IaaS, PaaS, data centre operations, servers, storage, messaging, file and print technology, telecommunication, networking, voice, video, disaster recovery and other components as required
Develop and maintain current and future state of IT infrastructure and operational models while reviewing and analyzing the ability of the current IT state to meet and exceed departmental goals and objectives
Develop and maintain cloud and infrastructure development standards and procedures
Maintain and administer on-premise and cloud environments including but not limited to availability, performance, service level, usage/billing reconciliation, infrastructure service automation, virtualization, disaster recovery, available infrastructure platform, physical and virtual data centres
Install, configure, migrate, maintain, test and troubleshoot enterprise-grade networks, server systems and cloud environments
Design and implement IT policies and procedures
Complete onboarding, offboarding and user change processes for all employee user access, email and phone extensions
Interface and communicate proactively with users, management and other business stakeholders
Provide firsthand end user support for hardware and software problems with timely troubleshooting for any issues
Provide end user training where required
Support users with their use of corporate applications.
Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, systems and key processes
Review system and application logs, and verify the completion of scheduled jobs
Perform server backup and recovery operations as required
Knowledge, Skills, Abilities, and Experience:
A post-secondary degree or diploma in Computer Systems or Information Technology
3 years+ hands on experience and advanced knowledge of information technology
Experience with building and managing Active Directory and Azure AD.
Experience with SD-WAN or similar networking framework.
Experience with Fortinet / Cisco or similar network management platforms.
Excellent communication and interpersonal skills
Capacity to handle high pressure situations, tight and competing deadlines
On call availability for off hours support
Willingness to travel to various locations as required
Lifting (11-60 lbs), moving and setting up of computers and monitors
Some bending and reaching is required for this position
The 401 Auto RV is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.
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