Location: 20 Frank Nighbour Place, Kanata
Hours: Monday – Saturday
Our Service manager will help to ensure the efficiency and productivity of the Service department and will strive to develop an action plan for the department profitability. They will train and motivate employees to meet and exceed business and customer expectations!
Role and Responsibilities:
Experienced in providing exceptional customer service
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Coach team members to provide excellent customer service
Responsible for profit management – must examine department financial statements, including expenses and revenue, to ensure the department’s profitability
Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability
Understands and maintains warranty platforms.
Professionally & effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Qualifications and Skills:
12 Grade Diploma or GED
Minimum 5 years experience in the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule
401 Auto RV is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.
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