Dilawri Group is now actively searching for a Internal Advisor to join the team at 401 Dixie Nissan in Mississauga.
ABOUT US
Dilawri Group of Companies represents 76 dealerships nationwide with 19 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
Apply to this position if you:
Have Internal Advisor/Service Advisor experience in a dealership environment
Have a clean driver’s abstract
Are able to work Full Time hours, Monday to Friday (hours to be discussed)
Responsibilities:
Process all warranty claims using Dealership Management System (DMS)
Maintain all deadlines for claims submissions and related paperwork
Authorize claim eligibility
Track back order parts in coordination with the Parts Department
Assign repair orders and jobs to Technicians
Ensure that each repair order is fully and appropriately documented with the complaint, cause and appropriate attention
Maintain a detailed and up-to-date log of the repairs
Responsibilities:
Telephone communications and reception
Welcome customers visiting the Dealership showroom and inquire as to the purpose of their visit
Vehicle licensing and administration
Participate in dealer trade; prepare information for pick-up and collect receipts/payments
Participate in administrative tasks
Qualifications:
Excellent written and oral communication skills
Strong computer and telephone skills
Knowledge of mechanical/vehicle body repair
Strong multitasking and organizational skills
Ability to take ownership of problems with a positive attitude and bring them to completion
Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
Ability to work in a team environment to achieve common goals
Covid-19 Protocols in Place to Keep You Safe!
If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.
Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
The Dilawri Group of Companies is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodations.
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