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Why join the ABI LTD team?
We’re passionate about what we do and we’re proud of the equipment we build. Since 1989, we’ve specialized in the manufacturing and integration of automated baking equipment. We’re an industry leader in the development of high-caliber technologies and provide solutions for every stage of the baking process, from ingredients handling through to packaging. With clients from all over the world, our machines have produced more than 50 million tons of baked goods! We’re the future of baking automation – and we’re growing! We’re currently looking for an After-Sales Parts Coordinator to join our team.
About This Opportunity
After-Sales Parts Coordinator provides end to end parts support to customers. This includes assessing customer needs, assisting in developing customized parts, quoting and sales, and ensuring customer satisfaction. This is a customer-facing role that requires teamwork with other departments.
PRIMARY RESPONSIBILITIES
- Respond to customer inquiries for purchasing spare parts and technical information in a timely fashion
- Follow-up with existing customers to offer parts and go over equipment
- Understand the requirements and respond to the customer accordingly
- Develop spare parts list for projects and present it to the customer
- Prepare quotes for spare parts
- Enter orders into the ERP system and issue drawings to production
- Create exploded views of drawings using Autodesk Inventor
- Coordinate with production daily to ensure spare parts are completed and shipped on time
- Oversee and coordinate the flow of modification & warranty jobs from the design phase to completion of the job
- Follow up with customers to complete the sale of recommended spare parts packages
- Oversee shipping of spare parts and prepare shipment paperwork
OTHER RESPONSIBILITIES
- Perform other duties as assigned.
QUALIFICATIONS
Education & Experience
- Post-secondary Education required. Diploma or Degree in Production, Manufacturing or Engineering disciplines required
- Previous Sales or Parts experience is required
- Experience working in a manufacturing environment preferred
Knowledge, Skills & Abilities
- Knowledge and understanding of Engineering drawings and office practices required
- Experience and training in Lean Manufacturing tools and techniques preferred
- Good computer/keyboarding knowledge required
- Good knowledge of Autodesk (i.e. Inventor)
- Excellent written and verbal communication skills.
- Great customer service and rapport building skills
- Ability to work in a team setting
- Ability to work extended hours and weekends, as required.
- Occasional business travel.
- Valid driver’s license.
Key Qualities for Success
- Drive and enthusiasm, goal-oriented, focused on achieving the targets
- Team player. We are all in this together and you won’t get it done alone.
- Effectively communicate information with managers and other employees.
- Motivated to learn and able to work independently with minimal supervision.
- Service-oriented individual – Customer comes first.
Like what you’re hearing so far, but still wondering if ABI LTD is right for you? We offer:
- A competitive salary and benefits package;
- Working in a multi-cultural and global organization;
- Ongoing on-the-job learning and development;
- Working with innovative technology and with an industry leader.
At ABI LTD, we value integrity, flexibility, and adaptability. We are looking for a strong team player, with strong attention to detail, who has sound decision-making skills. If this is you, we look forward to your application! Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted.
