ACASS Looking for Client Services – Flight Crew Staffing, Business Aviation at Montréal, QC Full Time

ACASS, a leading provider of international business aviation support solutions is looking for a dynamic and outgoing Flight Crew Staffing Specialist capable of sourcing, qualifying, and recruiting flight crew for private aircraft contracts. If you have strong interpersonal, soft-selling and organizational skills, and enjoy connecting with people, this might be a great career opportunity for you!

Position profile

Reporting to the Manager of Flight Crew Staffing, you will recruit qualified flight crew (pilots, flight attendants, etc.) for corporate aviation jobs, build strong relationships with them, and promote the benefits of working with ACASS.

Although this position does involve a recruiting component, ACASS is not looking for a human resources specialist. Finding the right individuals for our clients’ projects requires a thorough understanding of both the crew side and the employer side of business aviation, and the ideal candidate is ultimately an outgoing, proactive, people person passionate about a career in aviation.

In this full-time role, you will enjoy an attractive salary, benefits (medical and dental), training, mentoring, and excellent opportunities for career advancement in a well-established, fast-growing company.

Key responsibilities

• Source and communicate with flight crew for diverse projects (mainly over the phone).
• Offer flight crew job opportunities on behalf of our clients, outlining project details and requirements.
• Soft-sell and promote the benefits of working and partnering with ACASS.
• Screen and qualify flight crew by ensuring their documentation is valid and compliant.
• Negotiate pay rates and prepare project-specific contractual agreements.
• Hire qualified flight crew for domestic and international private aircraft contracts.
• Update ACASS’s crew database.
• Develop and maintain friendly, mutually beneficial, and professional relationships with flight crew.
• Maintain awareness of crew rotations and projects.
• Submit documentation for client approval and prepare a project hand-over once you have matched a crew member to a project.
• Collaborate with other team members and departments to ensure successful project delivery.

Qualifications & skills

You may be ACASS’s ideal candidate if you are:

• A personable, strong relationship builder who can engage people by phone, quickly establish a rapport, and relate well to different types of personalities and cultures.
• A capable, organized, responsible individual with good judgement, project management, and negotiating skills.
• A service-oriented professional who can prioritize, manage multiple projects, work under pressure, and maintain high attention to detail in a time-sensitive, results-driven environment.
• An energetic and culturally sensitive communicator with great interpersonal skills and the ability to soft sell while projecting confidence and competence.
• An enthusiastic learner and team player who is open to receiving and implementing constructive feedback and direction.

Requirements

• College degree or equivalent is preferred.
• Minimum two years of relevant business experience in a fast-paced environment. Customer Service and Sales experience (particularly over the phone) are an asset.
• Knowledge of, or prior experience in the aviation industry is preferred.
• Excellent English verbal, written and listening skills are a must. Additional languages are an asset.
• Strong phone etiquette and cold-calling skills (must be comfortable spending a lot of time on the phone).
• Strong organization, project coordination and negotiation skills.
• Ability to thrive in a fast-changing, high-pressure environment.
• Proficiency with Microsoft Office Suite and ability to quickly learn database/CRM programs.
• Willingness to occasionally work after-hours and on weekends.
• Flexibility to support other team members within the department.

If this sounds like the career opportunity you have been looking for, we encourage you to apply by sending your resume.

Working at ACASS

ACASS is a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs, and Fortune 500 corporations.

We offer a fast-paced, dynamic, and multi-cultural work environment that is friendly, vibrant, positive, professional, and service-driven. Our organizational culture is characterized by energy, respect, collaboration, authenticity, and a very strong sense of team and community. Working in a beautiful, upscale office, team members enjoy a variety of work perks, including a fully equipped kitchen, in-office gym with showers, and online access to virtual healthcare services. More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their full career potential in an inspiring work environment they are proud of.

ACASS embraces diversity, equality and inclusivity in the workplace and is committed to employment equity. Our goal is to attract, develop and retain highly talented team members from diverse backgrounds, including women, people with disabilities, Aboriginal peoples and visible minorities.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer Service: 2 years (preferred)
• Sales: 1 year (preferred)

Work Location: One location