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Assistant Manager
The Chateau Lake Louise is seeking a dynamic Assistant Manager for one of our iconic dining outlets. This position will suit an ambitious individual who is looking to grow in our hotel F&B operations, and lead our restaurants into becoming the dining destination of choice. Turn your exciting career into an exciting life.
What is in it for you:
- Experience living in Banff National Park in the iconic location of Lake Louise
- Subsidized staff accommodation provided on-site for full time status
- Access to our Lifestyle Program activities
- One duty meal in our newly renovated staff cafeteria
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/fitness centre/spa/golf
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
- Offer professional, friendly and engaging service to guests and colleagues
- Develop and enhance Fairmont service standards through disciplined administration of departmental procedures
- Maintain effective working relationships and clear communication with colleagues and leaders in the restaurant and other departments
- Lead a team in all aspects of the outlet’s operations and ensure service standards are followed
- Respond to guest concerns in a professional and timely manner
- Assist in recruiting, on boarding and training employees
- Maximize revenue by implement strategies, practices and promotions
- Inspire the ongoing professional development, performance, growth and satisfaction of all team members
- Work with the kitchen, stewarding and all leaders to promote teamwork as a strong component of the daily service culture
- Assist with the development of menus, wine lists, service delivery and standards of F&B operations
- Assist with staff scheduling to ensure appropriate allocation of resources
- Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, décor, and service flow
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Your experience and skills include:
- Minimum 2 years’ experience of F&B leadership required
- Working knowledge of point of sale systems (ideally Micros), and Microsoft Office
- Possession of a degree or diploma in a related discipline preferred
- Self‑motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to multitask and work with minimal supervision
- Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
