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Company Description Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Night Manager
Reliable and welcoming. As Night Manager, you will show your leadership and interpersonal strengths to maximize the overnight Front Office Operations and ensure a safe, sound and exceptional guest journey from night until morning.
Our Culture & Benefits
- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- A competitive salary with range starting at $60,000+ and annual compensation reviews based on merit, experience, and ability
- A complimentary meal during your shift through our Colleague Dining Program
- A travel reimbursement program for a TransLink monthly pass
- Complimentary dry-cleaning of your business attire
- An extensive benefits package including medical, dental, vision, life and disability insurance
- A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
- Starting 10 days of paid vacation and 13 statutory holidays, including birthday leave, each calendar year and increasing with length of service
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
What You Will Be Doing
Reporting to the Director of Front Office, you will lead the overnight team to maximize the guest journey and proactively ensure Front Office operations are set up for success. You will also:
- Consistently offer friendly, engaging & proactive guest service
- Lead and support the overnight operations, including Front Desk, Royal Service, Guest Services, and Engineering, to ensure seamless service according to our standards
- Supervise and perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
- Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
- Communicate operational needs and pertinent information to necessary teams through daily pre-shift briefings, emails, monthly meetings, etc.
- Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
- Coach, mentor, develop and train the overnight team in personal and professional development
- Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition
- Act as a role model for our brand’s mission, service culture, and values
- Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
- Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
- Promote a safe working environment by following, implementing, and maintaining Health & Safety standards
- Assist with all other special projects, duties and tasks as assigned by hotel leadership team
Qualifications
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Extensive knowledge of Front Office operations
- Prior experience working with Opera or a related system
- University degree or hotel management diploma an asset
- Ability to work flexible schedule, including rotating overnight shifts, weekends, holidays, and extended hours when needed
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
The Physical Job Requirements Include
- Split time between walking/standing/being on floor and being at desk
- Occasional lifting and carrying up to 50lbs
- Occasional kneeling, pushing, pulling, bending
- Occasional ascending or descending ladders, stairs and ramps
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
