Activus Connect Looking for CSR Account Support – Remote Canada at Alberta Full Time

What you will do:

• Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
• Responding to chat or email queries from customers with account or technical related questions as needed.
• Documenting customer issues in the client system and updating customer information.
• Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.

Additional duties as needed, to be discussed during your interview.

To qualify
⦁ You must have a high school diploma or equivalent.
⦁ 1 year call center experience preferred.
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check

⦁ You must be able to provide proof of Canadian Citizenship

⦁ If you are in Canada on a work permit you must be able to provide valid proof of your work permit and your ability to work full time hours.

⦁ As part of the onboarding process you must be able to provide 2 valid forms of ID that are not expired. These must include your photo, a valid expiry date, and a signature in order to meet the requirements. Examples include: Passport, Drivers License, Permanent Resident Card, etc.

TECHNICAL REQUIREMENTS:

You must have your own computer equipment for this position, including a desktop or laptop computer, wired USB headset, two monitors, and a webcam. Below are the technical specifications your computer must meet to qualify.
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 – MAC computers are not eligible.
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service), Cannot use a VPN
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is highly recommended

The Details
⦁ The pay rate is $17 CAD, with performance based incentives up to an extra dollar per hour.
⦁ This is a Full-Time position, part time hours are not available.
⦁ Training is paid at the same base rate.
⦁ Benefit eligible after 60 days.
⦁ This is a fully remote position, 100% work from home.
⦁ Schedules are Monday-Sunday between the hours of 8AM – 8PM EST.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift