Actualisation Looking for Customer Service Representative (On Site) at Vaughan, ON Full Time

Job description

Job description

This is a contract job for 12 months period (On Site) with strong possibility of becoming a permanent position or renewal.

Hourly Rate: $25

• Review incoming original emails in an inbox
• Take details from the email and put them into a single customer data deficiency sheet
• Send the sheet in an email to the Service team supervisor
• If requested by the supervisor, reach out to the customer either in an email or via a call to retrieve missing data
• Provide completed data sheet to the supervisor
• Answer generic type emails
• Language is all in English
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Job Types: Full-time, Temporary

Salary: $25.00 per hour

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $25.00 per hour

Schedule:

Ability to commute/relocate:

• Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• do you have a car?
• do you speak any other languages?

Education:

• Secondary School (required)

Experience:

• Customer service: 4 years (required)

Language:

Shift availability: