Adecco Looking for Learning And Development Program Manager at Waterloo, Ontario, Canada Full Time

Adecco is currently hiring for a temporary, full-time Learning And Development Program Manager for 12 months contract to work with one of our prestigious clients . This opportunity is Hybrid role, with the central office in Waterloo, Ontario, Canada.

Pay Rate:$58

Why work for Adecco?

• 4% vacation pay earned on every paycheck
• Medical and dental benefits once qualified
• Strong health and safety programs
• Free training programs

Project / Org Overview:

Cloud Support helps customers solve technical problems with excellent customer care. We engage customers across the globe through online communities, social outreach, and 1:1 support. Our team is the face of too many customers, and we want their support experience to redefine support and reset the standards, just like products do, with an innovative approach to support.

Overall Responsibilities:

As an TSR Onboarding Lead on the Cloud Support Learning & Development team, you will be responsible for creating and executing a strategy to publish onboarding for Cloud Support agents and coordinating between high level stakeholders and SMEs to publish courses (both technical and non-technical). You will drive queue readiness by analyzing learner feedback, quality assurance data and case performance metrics to identify knowledge and skills gaps, engaging with stakeholder teams such as Vendor Management Operations and Technical Solutions Engineering to close these gaps.

Top 3 Daily Responsibilities:

• Coordinating with SMEs and other stakeholders to create and publish onboarding content.
• Monitoring the success of recently onboarded support agents and creating accountability through metrics.
• Scaling processes to onboard folks across different business lines.
• Utilize project and program management skills, such as managing timelines and resources, overseeing program design processes, and coordinating programs to our stakeholders.

Mandatory Skills/Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of Learning & Development or Program Management experience.
• Interpersonal skills and experience dealing with multiple stakeholders: demonstrated ability to influence without direct authority and drive change at all levels within an organization.

Non-Essential Skills/Qualifications:

· Fluency working with learning and performance data, and an ability to write and interpret basic SQL queries.

Skill/Experience/Education:

· Mandatory Bachelor’s degree or equivalent practical experience 3+ years of Learning & Development or Program.

· Management experience Interpersonal skills and experience dealing with multiple stakeholders.

· Demonstrated ability to influence without direct authority and drive change at all levels within an organization.

· Fluency working with learning and performance data, and an ability to write and interpret basic SQL queries.