We’re looking to add a Client Solutions Manager to the team
This role reports into the Head of Client Solutions, under the umbrella of the Marketing & Client Solutions division. The Client Solutions team is a diverse team of passionate individuals who are excited about the future of the CTV/Advance TV space and thrive in strategizing to solve client’s challenges.
We are looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
All of our employees are currently working remotely from home. In the future, this role will be hybrid based and will require a mix of working from our Toronto, ON office and remote work.
What you’ll do
Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed. • Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
What You’ll Need
5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment
Attention to detail, ability to multitask and strong organizational skills required
Experience working directly with clients and can demonstrate ability to present during meetings
Deep understanding of the digital advertising space, with knowledge of programmatic landscape
Bachelor’s degree required
Benefits
100% Company-paid comprehensive health & dental coverage as of Day 1, access to a virtual care platform (wellness, medical & nutrition), employee assistance program and Personal & Healthcare spending accounts with Sun Life
Competitive compensation package, including performance incentive bonus plan based on company, team and personal objectives
Generous vacation days with additional flex days
Group RRSP Matching Program up to 5%
Perks
Virtual social committee-lead activities and company get-togethers
Access to learning and development opportunities (your own LinkedIn Learning license, Pluralsight, professional development program, continuing education and more)
Amazing discounts through Samsung Employee Discounts website and access to Perkopolis website with great rebates, coupons and promotions
Generous Employee Referral Program
Life at SamsungAds l AdGear…
We are proud to have built a world-class organization, grounded in an entrepreneurial and collaborative spirit. Working at Samsung Ads offers one of the best environments in the industry to learn just how fast you can grow, how much you can achieve, and how good you can be. We thrive on problem-solving, breaking new ground, and enjoying every part of the journey.
If you’re interested in joining a rapidly growing team working to build an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you’ve come to the right place and apply now or share with a friend!
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