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Customer Service
Location Montreal, Quebec
Position Type Operations
Salary Full Time – Non–Exempt
Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance
Pre-employment Requirement Successful completion reference check
About ADM:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
About the position
The Customer Representative will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies
Duties and Responsibilities
- Receiving orders, processing these orders in the system.
- Handling bags inventory.
- Invoicing orders shipped
- Handling customer’s contracts.
- Clear chargebacks.
- Find quotes for shipments.
- Greeting visitors and directing them to the appropriate supervisors
- Answering incoming calls
- Entering and scanning in Maximo all Notre Dame and Royal Mill invoices
- Distributing incoming mail for staff and sending mail and packages to US
- Matching invoices to sales orders (quantity, product, terms, pick-up allowance, sold to and ship to)
- Shipments and receipts on an “excel spreadsheet”
- Maintaining all customers’ filing
- Updating CHEP pallets account
- Performing other various clerical duties
Required Skills and Qualifications
- Familiarity with Microsoft Office (Excel, Outlook, Word)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
- Excellent verbal and written skill (English and French)
Education or Work Experience
- High school diploma or equivalent
- Proven customer support experience or experience as a Client Service Representative
Health and Safety
- Work in accordance with local/provincial legislation
- Understands and is accountable for full compliance with safety and other EHS requirements
Additional Information
If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.
Submit your resume by clicking on Apply Now
Reference ID: 56001BR
Job Type: Full-time
Salary: From $1.00 per hour
Schedule:
