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Customer Service & Logistics Coordinator
Location Drummondville, Quebec
Position Type Operations
Salary Full time Non-Exempt
Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance
Pre-employment Requirement Successful completion of reference check
About ADM:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
About the position
An opportunity has arisen for a Customer Support Representative within the Animal Nutrition BU. We are looking for a versatile colleague to support our day-to-day business operations. In this role you will be responsible for managing and processing, all assigned customer purchase orders from order entry, preparing logistics in a timely and accurate manner to invoicing the customers. You will be the first point of contact for our customers. In addition, you will support the Sales Manager by managing the client portfolio together.
Duties and Responsibilities
- Ensure accurate and timely data entry of orders and creation of invoices into our ERP system.
- To be interactive with and proactive towards our customers regarding arrangement of transport while complying with their requirements and service standards
- Provide export documentation/ logistic documentation for the client
- Track and trace pending files and status of orders and report the status/updates to the customer
- Establish key client relationships in order to improve customer satisfaction;
- Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed
- Managing distribution and shipment budgets
- Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
- Track quality, quantity, stock, transport costs, delivery timelines, and productivity.
- Arrange domestic and international shipments for customers.
- Coordinated import and export processes for many and varied international business activities
Required Skills and Qualifications
- Fluent in English and French both written and verbally is a must
- Experience with customer relations in an international B2B market. Within the Food/Feed industry is a plus Experience with drafting export documents and processing of orders and invoices
- Good knowledge and understanding of incoterms preferred
- Good computer skills (MS Office) and experience with ERP system
- Work accurately; be proactive and detail-oriented;
- Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results
- Pro-active, service-oriented and strong organizational skills
- High work standards and ability to work under pressure;
- Display an enthusiastic, professional and customer focused approach.
Education or Work Experience
- Minimum of 3 years’ experience within customer service or logistics
- Experience with customer relations in an international B2B market. Within the Food/Feed industry is a plus
Health and Safety
- Work in accordance with local/provincial legislation
- Understands and is accountable for full compliance with safety and other EHS requirements
If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.
Submit your resume by clicking on Apply Now
Reference ID: 51536BR
Job Type: Full-time
Salary: From $1.00 per year
Schedule:
