Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
JOB DESCRIPTION:
The Ontario Reign is looking for an energetic, professional, and self-motivated person who is extremely proficient in customer service, retention and has a passion for sports and ticket sales. This career opportunity would consist of generating business relationships in order to gain revenue by mining the current season ticket base for sales opportunities in order to generate revenue by selling full season tickets plans, partial season ticket plans, and groups for the Ontario Reign Hockey Club of the American Hockey League (AHL).
Under general direction and supervision, this position is responsible for providing superior client service to all current and new season ticket members. A core function of an Ontario Reign Ticket Sales & Service Executive is proactively generating new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals through each Season Ticket Member. Members of the Ticket Sales & Service Team will also provide support to the Ontario Reign’s ticket sales team by performing vital day-to-day functions, as assigned, that position the team for continued growth.
The Ontario Reign Ticket Sales & Service Executive will be responsible for managing the day-to-day tasks of season ticket accounts by renewing and increasing that portfolio by providing a service level that is of the highest standard. By creating and maintaining this level of service excellence, both in individual interactions with Reign fans and in joint efforts with fellow Reign Account Executives, they will increase customer loyalty and renewal percentages and generate additional revenue for the Club.
ESSENTIAL FUNCTIONS:
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Account Executive, Ticket Sales & Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
QUALIFICATION STANDARDS:
Education:
Experience:
Pay Scale: $19.23
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
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