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Roles and Responsibilities
- Manage large numbers of inbound calls in a timely manner
- Build sustainable relationships and engage customers by going the extra mile
- Meet personal/team qualitative and quantitative targets
- Provide services or make sales directly to customers via the telephone or through email/fax communications
- Respond to customer queries with information about products and services or technical assistance
- Process order information
- Maintain detailed records of contacts
Requirements and Qualifications:
- High school or general equivalency diploma
- Experience in customer service roles
- Proficient with computers and software such as Microsoft Office
- Excellent written and verbal communication abilities and interpersonal skills
- Exemplary customer service skills
- Ability to handle demanding customers with patience and professionalism
- Able to thrive in a fast-paced environment
Job Types: Full-time, Part-time, Permanent
Pay: $19.00-$31.00 per hour
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
