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CONTRACT TYPE
Regular
PUBLICATION DATE
2022-03-23
COUNTRY
Canada
Company presentation
Regular
PUBLICATION DATE
2022-03-23
COUNTRY
Canada
Company presentation
Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.
Entity and activity description
RHS Canada is currently recruiting for a Care Coordinator to cover the Calgary, AB area. We are looking for a dedicated and driven individual to join our passionate local team.
This role is primarily responsible for providing client support over the phone, scheduling and confirming appointments with confidence and communicating with internal and external clients with a focus on exceeding expectations. This position is also responsible for data entry and scheduling appointments with confidence and accuracy.
Missions and Responsibilities
Uploading referrals into our internal system
Building EMR records and patient databases
Data coordination and maintenance of patient databases
Conducting billing in TIMs
Coordinating and booking appointments for patients
Respond to all caller related inquiries with efficiency and appropriate urgency
Answer phone calls, provide test results, schedule and confirm appointments for the clinic
Handling patient interactions with a positive Service For Life attitude and high degree of professionalism to ensure constant lines of communication are maintained
Ensure accuracy and attention to detail in all interactions and documentation
Promote our ‘culture of excellence’
Complete tasks efficiently, thoughtfully and accurately with minimal supervision
Demonstrate ability in conflict resolution, problem solving and time-management
Other duties as required
Competencies and Profile
Minimum 1 year of proven experience in delivering exceptional over the phone customer service is required
Strong competency with computers and technology with the ability to comfortably learn new programs/systems quickly
Highly organized, results oriented with the ability to multi-task in a fast paced-environment
Ability to handle busy office & switchboard
Ability to remain calm and professional in stressful situations
Proficient in Microsoft Office suite
Completion of High School
Current Basic Rescuer CPR and First Aid Training
Willing to become certified as a CPSGT
Willing to complete company provided courses to encourage continual learning and develop competencies
Agreeing to disclose your COVID-19 vaccination status, as a condition of employment.
Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment.
Additional information
At RHS Canada, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.
At RHS Canada we offer competitive wages, comprehensive benefits, educational and career opportunities, and of course, a fun work culture! Join our team and experience all RHS Canada has to offer!
NOTE: All employment is conditional upon completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.
RHS Canada provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
