Air Liquide Looking for Customer Experience Center Representative at Canada Full Time

Air Liquide is part of the Air Liquide Group, the world leader in gases for industry, health and the environment, with over 50, 000 employees in 80 countries. Air Liquide Canada employs over 1,500 employees and is present in the country’s main industrial regions from coast to coast. Present in 16 main industries; (Aeronautics, Automotive, Beverages, Chemicals, Constructions, Craftsmen, Environment, Food, Metal Fabrication, Metals, Mining, Oil and Gas Pharmaceuticals and Biotechnology, Pulp and Paper, Renewable Energy and Research and Analysis) you can be sure that the work will always be plentiful.

Entity and activity description

The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact by phone , email and EDI systems . In addition to displaying excellent customer service skills, the incumbent must be able to demonstrate strong administrative and communications skills in a fast paced environment.

Missions and Responsibilities

Incumbents must have experience in an industrial setting and be able to respond to customer questions related to welding needs. They must be able to prioritize and manage their time well.

Competencies and Profile

• Some prior knowledge of industrial experience in welding
• Proficient with Computer – Strong working knowledge with Oracle, SaleForce and Google would be considered an asset.
• Experience working in customer service role is essential
• Excellent communication and interpersonal skills
• Excellent customer service
• Prioritize and time management is a must

Requirements

Post-secondary diploma required

Must have customer service experience in an industrial setting

Oracle experience required (2 years)

Must be detail oriented and have excellent time management skills

Additional information

What we offer:
Competitive salary and bonus

Comprehensive benefits and pension plan

Access to EAP programs

Clean and safe environment

Additional information

Thank you for your interest. Please note that only applicants selected for an interview will be contacted.

Air Liquide has an extensive background check process, which may include but is not limited to, a criminal background review, pre-employment medical with drug and alcohol testing, reference checks and education verification.

• At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID – 19 and to maintain such fully vaccinated status.

**At Air Liquide all employees are required to disclose their COVID-19 vaccination status. Also as a condition of employment, all future employees will be required to be fully vaccinated against COVID -19 and to maintain such fully vaccinated status.