Company presentation
Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.
Entity and activity description
RHS Canada is currently recruiting for a Service for Life Supervisor to support the Service for Life Air Liquide Healthcare Team . We are looking for a dedicated and driven individual to join our passionate local team.
Missions and Responsibilities
Coordinates the workflow and schedules of the call center representatives
Monitors call flow in Mitel central application and adjusts skill sets and priorities as required by call volume.
Provides initial training to new employees and conducts regular training and coaching to all employees.
Maintains integrity of client file information by documenting all relevant faxes, conversations and calls. Captures and verifies information to fulfill orders; responding to general inquiries; handling customer complaints; and where necessary, routing calls to Respiratory Therapist (RT) and/or to the branch, or any other internal department as necessary.
Completes outbounds calls to include patient appointment scheduling and where necessary, contact doctor or referral source for clarification on incomplete or missing information.
Maintains product knowledge of funding sources and reimbursement by attending meetings and in-services for all respiratory services provided.
Performs other customer service-related activities as required
Conducts or delegates/supervises quality
Other duties as required
Competencies and Profile
High School Diploma with a background or experience in customer service or medical services
Holds or is eligible for CPSGT Certification
Proven problem-solving skills with the ability to address escalations
Demonstrated leadership skills
Computer literacy with Google Docs, Sheets, Gmail applications and Microsoft applications
Strong experience with data management
High level of care for customers
Strong communication
Manage personal efficiency and competing priorities
Experience managing a team
Establishing and sustaining trusting relationships
High attention to detail
Maintain stable performance under pressure or opposition
Additional information
At RHS Canada, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.
At RHS Canada we offer competitive wages, comprehensive benefits, educational and career opportunities, and of course, a fun work culture! Join our team and experience all RHS Canada has to offer!
NOTE: All employment is conditional upon completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.
RHS Canada provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
EDUCATION ASSISTANT (Temporary) ONE POSITION FOR THE ENGLISH LANGUAGE LEARNING DEPARTMENT FOR THE SCHOOL DISTRICT WITH AN INITIAL ASSIGNMENT AT...
Apply For This JobCompetition #102623 Why work with us: The Family Centre is currently looking for an energetic individual interested in working with...
Apply For This JobMinimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of industry experience in advertising, consultative sales, business development, or...
Apply For This JobOtter Co-op is now accepting applications for a Full-Time Liquor Store Associate at our Angry Otter Liquor @ Point Grey located in Vancouver,...
Apply For This JobAerotek est la plus grande firme de recrutement privée en Amérique du Nord et nous fournissons des opportunités d’emplois depuis...
Apply For This JobAt Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
Apply For This Job