As a team member, this position is accountable for the day-to-day administration/operation of the security watch scheduling processes, including managing the data for reconciling invoices, as well as the reconciliation of the invoices. This position ensures that requests for security watches are triaged and documented appropriately. This position is the main point of contact for all requests for security watches and must liaise with the AHS clinical teams as well as the contract company providing the watch service. This position supports customers by providing scheduling reports, records and statistical information. The position works autonomously and requires extensive knowledge of the organization, and all the operations of the requesting areas and the Protective Services teams within.
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Required Qualifications:
Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields.
Additional Required Qualifications:
Experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications:
Experience in working in a unionized health care and/or 24/7 environment is preferred. Scheduling experience is preferred.
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