In Volunteer Resources, our goal is to communicate and promote Alberta Health Services (AHS) as an organization of choice, develop strategic plans to build and sustain volunteer pipelines and to maximize the efficiency and productivity of our services, all in support of ongoing patient and family centered care objectives. The Volunteer Resources Retail Volunteer Coordinator will provide personalized support to all volunteers, in every phase of their engagement with AHS. This position will support two stores at the Foothills Medical Centre. The position provides coaching and direction to volunteers on effective sales management / sales merchandise techniques to promote excellent customer service and maximize product sales for the retail stores programs. Utilizing standardized work methods, protocols, policy and procedures related to operational best practice, assumes responsibility for store operations, ensuring that appropriate operational measures are carried out including: Engaging volunteers in following accurate cash controls. Engaging volunteers in the receipt and pricing of supplies and goods as ordered by Volunteer Resources for the retail stores Engaging volunteers in the reconciliation of product orders using the computerized retail system software, including printing of price tags, identification of product discrepancies (items not received, items broken in shipment) and reports issues for resolution. Engaging volunteers in the maintenance of accurate stock control procedures. Engaging volunteers in merchandising techniques and displays. Provide feedback and coaching to ensure identified standards are met. Engaging volunteers with year-end business practices, ensuring that goods are inventoried according to generally accepted accounting standards.
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Required Qualifications:
Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields.
Additional Required Qualifications:
Diploma in either Human Resources Management or Business Administration. A minimum of three (3) years’ experience in Human Resources or customer service role, preferably with a large health care organization. A minimum of two (2) years’ retail experience in a large store chain. A large store chain is defined as one with high volumes of inventory and a large customer base. 3 years personal volunteer experience (within the last 10 years), preferably with multiple organizations. Strong computer skills with demonstrated proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) MS Project, MS Visio and Outlook Experience with meeting technology, Telehealth and audio requirements, MS Lync, Adobe Connect and Skype for Business. Basic awareness of related legislation and best practices in volunteer management Experience planning, developing and implementing full cycle volunteer management strategies. High degree of independence, with an ability to take initiative, manage work flow and set priorities. Demonstrated high degree of professionalism, accuracy, diplomacy, judgement and discretion is required.
Preferred Qualifications:
Excellent knowledge of Volunteer Management computer software. Ability to build relationships by establishing and maintaining positive working environments with others, both internally and externally, to achieve the goals of the department and AHS. Ability to focus on volunteer and program / service / site needs by anticipating, understanding, and responding to meet or exceed their expectations. A combination of education, skills and experience may be considered.
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