In Volunteer Resources (VR), our goal is to communicate and promote Alberta Health Services (AHS) as an organization of choice, develop strategic plans to build and sustain volunteer pipelines and to maximize the efficiency and productivity of our services, all in support of ongoing patient and family centered care objectives. The Retail Program / Project Lead (PPL) in VR is a specialized professional position reporting to the Retail Supervisor, VR. The PPL works in concert with the Supervisor or designate, yet with a high degree of independence, to plan, design, implement and evaluate retail initiatives, programs and quality improvement projects for volunteer management and volunteer engagement in AHS. The PPL will interpret departmental needs, assess requirements and identify solutions to non-standard issues and requests. The PPL works to ensure Alberta Health Services values, goals and principles are implemented and integrated in the delivery of services to client groups. The PPL will develop and maintain strong working relationships with key stakeholders, such as clinical staff and operational leaders, to provide leadership and support to advance patient and family centered care in Alberta. The PPL is responsible for: Contributing to the operational plan, educational plan and communication strategy as well as implementing locally tailored initiatives. Leading the development of new and innovative volunteer roles that contribute to the Zone and site initiatives. Acting as a systems administrator for the Zone retail point of sale/inventory management program (L-BOSS), integrating program updates with professional practice needs; training users on best practice and development of education for volunteers.
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Required Qualifications:
Completion of post-secondary education (e.g. certificate in office or business administration).
Additional Required Qualifications:
Minimum of three to five (3-5) years’ experience in retail or volunteer management, preferably with a large health care organization. Healthcare experience and an understanding of the concepts of Patient and Family Centred Care principles. Administrative experience with senior leaders, committees, working groups and teams. 3 years personal volunteer experience (within the last 10 years), preferably with multiple organizations. Strong computer skills with demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) MS Project, MS Visio and Outlook. Experience with meeting technology, such as Telehealth, audio/visual requirements and Skype for Business Unique knowledge and skills including: Comprehensive knowledge of retail operations including but not limited to customer service, purchasing, receiving, merchandising, finance, inventory management and related evaluation and analysis. Extensive awareness of related legislation and best practices in volunteer management. Excellent knowledge of Volunteer Management computer software. Excellent knowledge of point of sale/inventory management computer software. Demonstrated organizational and skills to establish priorities to manage multiple competing assignments. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Experience in motivating and leading staff.
Preferred Qualifications:
Effective communicator with strong organizational skills, influential skills, client-focused orientation and commitment to providing quality services High degree of independence, with an ability to take initiative, manage workflow and set priorities. Demonstrated high degree of professionalism, accuracy, diplomacy, judgement and discretion is required. Knowledge of evaluation and outcome measures is an asset Experience in advertising and marketing is an asset
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