ECGs, Stress Tests, Holter Monitors, Pacemakers, Ablations, Cardiac Echoes, Cardioversions, Tilt Tables, Coronary Angiograms. Welcome to the world of Cardiology Procedures and the HEART of Connect Care! This is your opportunity to join the Cardiology Technical Support Team supporting cardiology applications including Cupid, Philips i-ECG and GE Muse. Join us as we implement Connect Care into major facilities including the Foothills Medical Centre, Red Deer Regional Hospital, the Peter Lougheed Centre, Chinook Regional Hospital and more. As an IT Analyst II on the Cardiology Technical Support Team, you will be supporting multiple Cardiology applications including, but not limited to, the Connect Care module: Cupid. As future Connect Care site’s launch, you will be balancing operational support and optimization obligations for sites already using Cupid with new build obligations for future sites. This role will provide the opportunity to learn all aspects of Cardiology workflow instead of specializing in a single area. Ownership of incidents and service requests related to ordering, protocolling, scheduling, performing, documenting, and resulting Cardiology procedures is expected. Creating team-facing support documentation is also required. This is a permanent position reporting to the Manager of Cardiology and Radiology Technical Support and can be performed from any geographical location within Alberta. We are looking for an ambitious, self-motivated individual who is ready to become Epic accredited and gain the Connect Care experience needed to further their Cardiology IT career. Do not let this opportunity to be a part of Connect Care pass you by!
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
Required Qualifications:
Completion of bachelor’s degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:
Experience transforming end user functional requirements into a workflow-based software implementation. Knowledge of emerging trends in technology relating to software applications. Self-motivated and ability to work with little supervision. Superior customer relationship and organizational skills. Must possess a valid passport and/or relevant documentation allowing entry into the USA and must be able to travel within Alberta. Successful candidate must complete Epic application accreditation within first 30 days from date of hire.
Preferred Qualifications:
Familiarity with Cupid and Cardiology workflow. Experience with Cupid, Philips i-ECG and GE Muse. Experience with the Connect Care project. Cardiology Clinical experience. Connect Care end-user experience.
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