QUALITY you can BANK on.
Posted: 2023-08-16
Closing: Till filled
Location: Calgary Bridgewater Bank
You consider yourself a problem solver, you anticipate the unexpected and create a plan of action that leads to a sustainable solution. You set your goals high and your expectations even higher. And not only do you know your stuff, you’re ready to roll up your sleeves to help get it done.
As Manager, Mortgage Quality Assurance, you will play a critical role providing day to day leadership, mentoring and guidance to the Underwriting Associates and Mortgage Advance Associates while at the same time overseeing daily front-line operations. You will be a key subject matter expert when it comes to best underwriting practices and who knows how to use information and how to get things done.
WHO IS BRIDGEWATER BANK?
Unlike a traditional bank, we have no branches. This means less time managing logistics and more time focussed on you and our ‘why’ – helping you succeed. Our focus is providing honest, straightforward service and financial solutions for everyday living and important life events.
We’re financial service experts with flexible mindsets. Being a smaller bank makes us nimble, and that means we can respond quickly with innovative approaches that don’t need to go through multiple levels of approvals.
Our customers are everything. When you become a customer of Bridgewater Bank you’re like our neighbour – even family – and we treat you that way
WHAT MOVES YOU
You’re a born leader, mentor and team builder who can inspire your team to help execute a strategic vision.
Stressful situations? High pressured decisions? No problem! You perform extraordinarily in these types of situations, making rational decisions and taking appropriate actions.
Your secret weapons are your industry knowledge, life lessons learned from your years in the underwriting business and your thoughtful leadership.
Integrity and a strong work ethic? You’ve got ‘em in spades!
You’re a great communicator, but you understand the value of being a good listener too.
You may be trained to be alert to any potential risks, but you also believe that everyone deserves a fair shot at being a homeowner — and you’ll explore every avenue and angle when assessing an application.
You’re a born analyst and love the idea of digging deep to find every little detail.
You’re a mad multi-tasker, able to juggle projects and deadlines with ease. You know how things get done (and how to get others to help you along the way!).
You know your stuff when it comes to dealing with credit.
You are plugged in to the banking industry and motivated to author new solutions.
WHAT YOU’LL DO
Report to the Director, National Credit.
Coordinate day-to-day mortgage funding operations.
Provide guidance to Underwriters on application of underwriting guidelines and procedures.
Suggest training opportunities for the team.
Subject Matter Expert for mortgage products, processes, and documentation.
Ensures the team has knowledge, resources, and analytical techniques to evaluate and escalate complex issues.
Review post-funding review reports and ensure deficiencies in credit quality are addressed with the employees and funders, in coordination with the underwriting team, and providing additional training when necessary.
Responsible for the effective management of the deal queue and mortgage pipeline, ensure SLAs and service standards are achieved.
Escalates gaps and identifies areas of opportunity in the mortgage process to the Director, National Credit.
Work closely with all Business units to maintain a high level of understanding, collaboration and support.
Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
Works with a high sense of urgency and the ability to multitask and is expected to process work volumes within established Quality Standards.
Ensure that the level of client satisfaction is maintained at a high level through the funding process.
Acts as advocate for the client experience and identities opportunities for efficiencies.
Participate as a member of the team, supports a positive work environment that promotes service to the business, quality innovation and teamwork.
WHAT YOU’VE DONE
You have a post-secondary education in a relevant field (e.g. business/commerce, business management, finance, etc.) or a combination of education and experience.
You have at least eight years of experience in mortgage funding, mortgage quality assurance or associated processes.
You have proven experience leading, supervising, and mentoring a team.
You have knowledge of OSFI B20 guidelines.
You have experience in dealing with solicitors on mortgage related issues
You know how to properly analyze land titles, purchase contracts and appraisal reports for inconsistences.
Knowledge of Weathview Banking is considered an asset.
WHAT YOU’LL GET
Competitive salary.
Flexible benefits.
Outstanding employer-paid Pension Plan.
Great AMA discounts.
Unlimited learning opportunities.
Paid vacation and floater day.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
ID: 2023-2874
External Company Name: Alberta Motor Association
External Company URL: https://ama.ab.ca/
Street: 150, 926 – 5 Avenue SW
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