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Director of Student Support
Position Overview
The Director of Student Support (DSS) is generally responsible for overseeing the Student Support department. The DSS is familiar with the B.C. post-secondary system, has experience working with international students, and is able to manage numerous and complex tasks exceptionally well.
ABOUT ALEXANDER COLLEGE:
Alexander College is a private post-secondary institution serving approximately 4,000 students every semester. Alexander College offers a variety of undergraduate degree and transfer programs including University Transfer, Associate of Arts degree, and Associate of Science degree. An integrated English for Academic Purposes program is also available to assist non-native English speakers with their transition to university level studies in the English language. Alexander College is recognized and accredited by the BC Ministry of Advanced Education, Degree Quality Assurance Board (DQAB), BC Education Quality Assurance (EQA) program, and is a proud participant in the BC Transfer System, organized by the BC Council on Admissions and Transfer (BCCAT).
Reporting Relationship
Reports to Vice President Operations
Employment Type
Permanent, Full Time
Work Week
Typical work hours will be held during regular business hours, Monday to Friday. However, occasional evenings, Saturdays, and overtime are required as well.
LOCATION: Burnaby and Vancouver campuses
Burnaby and Vancouver Campus, flexibility to travel between, and work at, campuses required.
Education & Experience Requirements
- Master’s Degree in a relevant discipline
- 2 years’ experience in an education administration role
- Experience working with faculty and students
- Experienced public speaker
- Competent technology and Microsoft Office Skills
- Experience with grant writing and grant management is an asset
Qualifications
- Excellent interpersonal & relationship building skills
- Knowledge of the BC College and University system
- Superior problem-solving capabilities
- Highly organized, diligent, and detail-oriented
- Excellent coordination & collaboration skills
- Superior team work capabilities
- Superior oral and written communication skills
- Highly efficient, able to multitask and effectively handle multiple deadlines and projects
- Intermediate proficiency with MS Office (Word, Excel, Outlook)
- Ability to handle confidential material and situations with tact and discretion
- Ability to maintain professionalism and cordiality when working with others
- Strong ability to take initiative and complete tasks as assigned
Specific Responsibilities
- In conjunction with Human Resources, oversee staff hiring, supervision, and dismissal for employees within Student Support. Areas of supervision include, Student Rights and Responsibilities, Student Life, and Career Advising;
- Liaise with Unit Managers and staff for these areas with regard to each unit’s effective operation;
- Conduct regular staff performance evaluations for each Division Manager/Reporter within Student Support;
- Arrange regular meetings for the Student Support Division to check in on progress, plan events, improve processes and meet Division goals;
- Liaise with the Registrar and Dean as required to resolve student issues;
- Research funding programs to match college to funding opportunities;
- Communicate with government or organization representatives to learn the details of grant or funding programs;
- Manage grant or funding submission process, communications with program representatives, and post-approval processes;
- Contribute to reports for college committees and external bodies (e.g., SASC – Standing Academic Standards Committee, DQAB);
- Represent AC at professional Student Support organizations;
- Compile and submit quarterly and annual reports on Student Support, and as needed;
- Participate in college committees and activities;
- Identify and implement required changes to college policy;
- Analyze, enhance, develop, and implement Student Support functions at the College.
Student Support
- Be familiar with all college policy concerning appropriate student behavior (academic and non-academic) and the history of precedents on formal cases;
- Oversee completion of all appeal and complaint processes, including the inputting of information on the database, and communicating with relevant parties. This includes, and is not limited to: Attendance appeals, appeals for academic misconduct, grade appeals. Consultation with the Academic Committee (Dean, Provost) and Registrar’s Office may be required;
- Conduct hearings and disciplinary procedures with students regarding non-academic misconduct (behavioral issues in the classroom, etc.), ensuring that all relevant administrative processes are completed;
- May be involved in conducting expulsion hearings, ensuring that all relevant administrative processes are completed;
- Regularly solicit student feedback regarding student success initiatives and college services, and use this in Divisional assessment;
- Consult with other Directors and College committees, as required.
Other Duties
- Act as signatory for college-related forms
- Assist the Presidents, Provost and Vice President Operations in their duties and at their direction
- Terms of employment will be governed by the policies and practices of Alexander College, as determined from time to time.
How To Apply
If you are interested in the above position and you would like to apply, please e-mail your cover letter, resume, and statement of leadership philosophy with the e-mail title being “[Your full-name]_Director of Student Support 2023” to hiring@alexandercollege.ca . Please note that applications without a cover letter will not be accepted. In your cover letter, be sure to tell us what you would bring to the team and why you’d be perfect for this role. Only shortlisted applicants will be contacted. No phone calls please.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. Thank you!
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Alexander College operates two campuses located in the urban centres of Burnaby and Vancouver.
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