Log In
Sign Up
Who Is Allstate
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its “You’re in Good Hands®” promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Our team is growing, and we are actively looking to hire a Claims Auto Team Lead.
Reporting to the Senior Manager Claims Delivery, the Claims Auto Team Lead position is accountable to providing support to the Auto Delivery team in achieving their loss/expense cost containment and customer experience objectives as well as efficiency and effectiveness and employee engagement.
Role Designation – Home-Based
Accountabilities:
- Provide continuous support to the Manager Claims Auto with duties assigned as needed
- Provide support with training, mentoring and coaching for the Claim Advisors, Auto
- Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
- Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
- Collaboration with the Claim Manager to drive and deliver on departmental objectives
- Provide ongoing direction to the team to achieve objectives
Qualifications and Experience:
- Minimum of 2-3 years of experience in an insurance claims environment;
- Strong knowledge and understanding of the Auto Policy
- Enrolled in, or completion of, CIP designation
- An in-depth understanding and working knowledge of Claims Best Practices
- Collaborative mentoring & coaching skills
- Ability to work independently and with teams
- Strong influencing skills with the ability to embrace change
- Advanced knowledge of business technology systems such as A+, PLUS & Focus, Claim Center experience not required but an asset
- Strong working knowledge of MS office, Word, Excel.
Role Designation: Home Based
Benefits To Joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
