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Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its “You’re in Good Hands®” promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Home Based
Benefits to joining Allstate:
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Job Description:
The Maritimes Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Delivery Director National Auto Claims, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Role Designation: Home Based
Accountabilities:
- Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities.
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy.
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies.
- Ensure performance and development plans are in place for all direct report employees.
- Participate in Talent Pool Assessments.
Qualifications:
- Minimum 5-7 years of Auto Claim experience.
- Minimum 3 years of management experience.
- A NB license is required – level 3 preferred OR level 2 held for a minimum of 12 months plus the required CIP courses for each level.
- Enrolled in, or completion of, CIP designation.
- Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues.
- An in-depth understanding and working knowledge of Claims Best Practices
- Advanced MS Office knowledge, especially in Excel and Tableau.
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
