Allstate Canada Looking for Manager, Casualty Claims – Accident Benefits – Minor Injury Guidelines (MIG) at Canada Full Time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its “You’re in Good Hands®” promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Home-Based (we are open to candidates in Alberta, Ontario, Quebec, Nova Scotia and New Brunswick with Ontario region experience)

Benefits to joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job Description:

The Ontario Casualty Claims team is hiring, and we are actively looking for a Manager, Casualty Claims – Accident Benefits – Minor Injury Guidelines (MIG) to join our team! Reporting to the Senior Manager Claims Delivery – National Accident Benefits, you will be accountable for the management of a team of Claim Advisors, Accident Benefits. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.

Accountabilities:

• Provides operational leadership and direction to a capable team of Claim Advisors, Accident Benefits and ensures their cooperation to successfully meet both Allstate Canada Group and the Claim Department performance requirements
• Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
• Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
• Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
• Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
• Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives
• Ensure performance and development plans are in place for all direct report employees
• Provide ongoing direction to the team to achieve targets
• Participate in Talent Pool Assessments

Qualifications:

• Minimum 3-4 years of Casualty Claim experience in Accident Benefits
• Strong People Leadership/Management experience required
• Enrolled in, or completion of, CIP designation
• Advanced MS Office knowledge, especially in Excel
• Advanced knowledge of business technology systems
• Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts

Bonus Qualifications:

• Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
• Working knowledge of Tableau would be considered an asset

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.