Customer Care Team Manager, Canada
We are overjoyed to be recognized as one of Deloitte’s top 500 fastest-growing technology companies in the US! But wait, there’s even more excitement in store! Get ready for an incredible new journey as we proudly announce our official public listing ALUR. This momentous milestone opens up a new era filled with boundless possibilities and remarkable growth for our company!
The Customer Care Team Manager is responsible for our growing Customer Care Manager (CCM) team performance and development within the assigned region. We are looking for someone who has a proven track record as a Telemarketing, Telephone Sales and/or Customer Care leader to manage and support a multi-national/lingual team of up to 10+ CCM’s/Telesales advisors in Canada.
The CCM Team are responsible for informing potential customers about the Allurion Program and help them set appointments with partner clinics. The Customer Care Team Manager drives our CCM Team performance by setting targets, identifying training requirements and software workflow needs, monitoring performance and taking ownership of customers questions and issues. Their goal is to improve customer experience, drive sales and to maximize ROI from investment in Direct-to-Consumer marketing.
They will work closely with Marketing, Sales, Training to identify, deploy, and maintain best practices and strategies that support and help propel Allurion’s business growth.
As a Customer Care Team Manager, your responsibilities will include:
What we are looking for in you:
About Us:
Aim & Enthusiasm
At Allurion, you will find a determined and hands on -cooperative culture driven by a passion for innovation that helps us all stay connected. With determination, transparency and a deep caring in helping humans form healthy habits, we’re solving one of the most important healthcare challenges in obesity. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with profound purpose—transforming the lives of people through your every day work.
Allurion has developed and commercialized the world’s first weight loss platform – including devices, digital therapeutics, and nutritional programs to help treat obesity. The company has already treated over 100,000 patients, and grown revenues at 100%+ CAGR over the past 5 years. We’re headquartered outside of Boston, with offices in Paris, Dubai and Hong Kong.
The company was founded in 2009 on Harvard Medical School’s campus, to build alternative options to treat and empower millions of patients. We developed the Allurion device (formerly Elipse™ device), and we manufacture and market the Allurion™ Program – a breakthrough in weight loss therapy. Patients lose on average 10-15% total body weight loss over the four-month course of device therapy, which does not require surgery, endoscopy or anesthesia.
How We Hire
Allurion welcomes candidates from all backgrounds. We’re committed to a fair hiring process free from discrimination. If your experience is close (even if not a perfect fit) to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
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