Alpha Auto Group Looking for General Manager Automotive at Ottawa, Ontario, Canada Full Time

Are you ready to take charge in this key leadership role at Alpha Auto Group (AAG), a growing automotive group across North America? We’re not your average auto group and we’re not looking for an average General Manager!

At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience. As a customer centric organization, AAG’s mission is deeply rooted in providing a best-in-class customer experience with our customers at the heart of all our decision making.

We achieve this mission through a commitment to excellence across all segments of our business driven by four key values; Do, Discipline, Detail Oriented, Dedication.

To achieve this mission, we require a General Manager who will lead by example and be unapologetically results-oriented. We are looking for accountability and urgency. Someone who exceeds targets and inspires their team to do the same. If you’re a numbers-driven, no-nonsense sales powerhouse with a proven track record and a knack for leadership, we want to connect with you.

This is your opportunity to lead in an environment where excellence is the expectation, and success is measured by your ability to drive results and motivate others to follow suit.

Responsibilities

• Responsible and accountable for overseeing all operational aspects of the dealership.
• Conducting regular department and team meetings, reviewing and setting team and individual goals and department performance and strategies.
• Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
• Analyzing departmental operations with department managers and revising as necessary for maximum profitability.
• Handling customer complaints in a timely manner, and ensuring that the same exceptional customer experience provided to outside customers is also being provided to internal dealership customers.
• Aligning dealership and department goals with manufacturer requirements, strategies and targets.
• Preparing and administering monthly, quarterly and annual forecasts and operating budgets for the dealership, and developing plans for each department to meet them.
• Analyzing sales, expenses and inventory monthly to maintain profit goals.
• Providing support for the department managers and their teams, as necessary.
• Together with department managers, creating and implementing fixed and variable side sales efforts/promotions, including maintaining relationships with existing customers.
• Enhancing the company’s reputation by developing, enforcing and monitoring guidelines for working with customers to ensure they leave the dealership satisfied.
• Continuing to update job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Understanding and complying with federal, provincial and local regulations that may affect the dealership

Qualifications

• Post-secondary diploma or degree and/or relevant experience
• Minimum 5 years experience in a management role with a proven record of increase in customer retention, bottom line, and coaching centered people leadership skills.
• Valid OMVIC license in good standing.
• Valid Ontario driver’s license with a clean driving record.
• Thorough understanding of fixed and variable department principles, methods, practices and techniques.
• Exceptional work ethic, takes pride in providing exceptional customer centered service, always acting with integrity and with the best interests of the company in mind.
• Excellent computer skills with proficiency in MS Office applications. (i.e., Excel, Word)
• Detail and process oriented with strong problem solving, analytical and numerical skills.
• Experience and willingness to cultivate strong working relationships with direct and indirect reports, inter-departmental managers and larger dealer groups to collaborate and support the entire business.
• Highly effective communication (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.