ALS Global Looking for Office Assistant at Yellowknife, NT Full Time

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Office Assistant (O1)

Location: ALS Yellowknife, Geochemistry

Reports to: NWT/Nunavut Area Manager

About the Position:
The priority for this position will be to assist with administrative functions including by not limited to answering phones, directing calls, taking messages, responding to client inquiries, preparing pre-work orders and entering client data and internal production logs into a proprietary database system.

Specific Responsibilities

• Answering phones, directing calls and taking messages;
• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Responsible for ensuring that the copy machines and cabinets are stocked at all times;
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
• Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
• Ensures that pre-work orders and entered accurately and in a timely manner and checking work orders;
• Assist with data entry and updating Excel spreadsheets including but not limited to production logs;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Identifies internal and external problems when they arise and reports them to the manager;
• Maintain a positive work environment through active team participation and a focus on quality customer service;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Pleasant and professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel and Outlook.

Required Qualifications

• Previous experience working within a data entry capacity preferred;
• Completion of an office administration certificate or diploma preferred;
• Experience in a commercial minerals laboratory or minerals sample preparation an asset;

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks such as data entry;
• Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
• Ability to stand for a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First Nations, people with disabilities and visible minorities.

ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.