Alter Ego Personnel Inc. Looking for Rental and customer service agent at Montréal, Quebec Full Time

Salary: 26.15$/hr.

Responsibilities:

Rental

– Carry out advertisements, implement leasing strategies in collaboration with management, and make appointments and visits to rent units in order to optimize occupancy rates.

– Prepare the documentation and procedures necessary for the rental of units (e.g. building rules, reception booklet, etc.) and sign leases on behalf of the company.

– Maintain the interest and change of unit lists for his/her housing stock.
– Prepare and issue lease renewal notices according to the rates of increase and other modifications provided for, all within the determined deadlines.

– Regularly update monitoring and control tools.

– Coordinate effectively with the Director of Operations and Physical Plant, particularly with respect to the timeframe for the restoration of units to minimize rental losses.

– Participate individually and as part of a team, on an ongoing basis, in the optimization of procedures and the updating of processes that affect his/her work.

– Carry out his/her work in compliance with the laws, conventions, regulations, policies, rules and directives applicable to his/her function.

Collection and administration

– Collect rents, prepare and make bank deposits and post them to the accounting system. Follow up on accounts receivable and collect from tenants if necessary.

– Administer and account for a petty cash fund, open accounts with suppliers, perform the necessary verifications and update the control systems according to established policies.
– Assist management in planning and monitoring the budget for its housing stock.

– Ensure the entry and updating of data required for the efficient management of the activities of its housing stock (service contracts, suppliers).

– Ensure the conformity of data entered on invoices, purchase orders, delivery notes and other documents.

– Coding invoices according to budget codes, and entering invoices into the appropriate accounting software. Perform filing, copying, scheduling, etc.

– Respond to customer inquiries related to their rent, account, etc. Prepare rental and management reports.

Customer Relationship Management

– Manage, at the first level, all neighborhood complaints and claims related to the rental of units in accordance with the regulations, standards, procedures and various programs (e.g.: notification and telephone discussion, formal notification, reflection on possible solutions, etc.).

– Act as the company’s agent before the Régie du logement in litigious cases and act as a witness as required. Represent the company and plead before the Régie du logement in cases of rent setting, lease termination for non-payment and property damage recovery cases.

– For all other cases, after authorization from his/her superior, recommend and proceed with requests for services from the company’s Legal Department or external counsel, as needed.

– Ensure administrative preparation of litigation files for hearing.

– Upon authorization from his/her supervisor, recommend and proceed with any requests to another company department including the service of a social worker.

Profile required:

– Advanced knowledge of office software (Excel, Outlook, Word)

– Excellent knowledge of spoken French

– Good knowledge of spoken and written English

– Good writing skills, in error-free French (correspondence, reports, recommendations, etc.)

– Mastery of basic mathematical concepts

– Have an interest and sensitivity to working with seniors.

– Goal-oriented and able to handle a high volume of work

– Excellent customer service while ensuring compliance

– Autonomous and resourceful

– Warm, pleasant, calm, honest and discreet person, capable of empathy, patient, who makes good contacts

– Experience in sales and marketing (an asset)

Do you recognize yourself in this description? Don’t wait any longer! Send us your resume immediately!

As an equal opportunity employer, Personnel Alter Ego values diversity in its workforce and seeks to ensure all groups remain fairly represented. Candidates must have the legal right to work in Canada.