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Description
As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the ‘Cloud Ambassador’ across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.
Would you like to equip with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for!
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
• Work on critical, highly complex customer problems that may span multiple AWS services
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
• Drive tactical & strategical projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
WHY AWS SUPPORT? – First and foremost, this is a customer support role – in The Cloud.
• On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone.
• You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role
• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.
• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goals
We are open to hiring candidates to work out of one of the following locations:
Toronto, ON, CAN
Basic Qualifications
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Fluency in both written and verbal Portuguese
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3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
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Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
Preferred Qualifications
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MS or PhD in related field
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Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
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Demonstrated expertise in systems administration (Linux/Window), network administration
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Experience in programming and/or managing full application stacks from the OS up to custom applications
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3+ years developer or IOT experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
