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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices (training provided).
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Permanent, Fixed term contract
Pay: $17.00-$21.00 per hour
Additional pay:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)