American Cancer Society Minnesota Looking for Knowledge Manager – Remote at Canada Full Time

Knowledge Manager – Remote American Cancer Society Minnesota

At the American Cancer Society, we’re leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Position Description

*This is a remote position, candidates from all US geographies will be considered.*

JOB SUMMARY

The Knowledge Manager will provide support to the IT department by providing leadership and expertise in knowledge management and technical writing practices used to effectively share information and produce high quality documentation that contributes to the overall success of the IT department. In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date,

MAJOR RESPONSIBILITIES

• Inventory, organize, audit, and consolidate existing KB articles and workflows in American Cancer Society Minnesota to streamline available content to end users, establish appropriate review cycles, and assign correct document owners for review.
• Provide Functional ownership to the American Cancer Society Minnesota Knowledge Management function including knowledge base management, article reviews/audits, creation and maintenance of new and existing articles and all processes related to American Cancer Society Minnesota Knowledge Management.
• Create templates, define processes and establish standards for all American Cancer Society MinnesotaKB articles.
• Develop, integrate, and ensure maintenance of knowledge management architecture.
• Develop and implement processes and standards for creating, revising, and publishing documentation in the IT department in SharePoint..
• Write clear, concise, and user-friendly documentation that can be easily understood by both technical and non-technical audiences.
• Perform quality assurance checks on documentation prior to release.
• Translate technical terminology into a narrative more easily understood by an audience that may lack a technical background.
• Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives.
• Train and mentor team members on documentation processes and standards.

OTHER FUNCTIONS

• Provide status reports and presentations as requested.
• Undertake specialized projects, studies, and assignments as requested.

Position Requirements

FORMAL KNOWLEDGE

• Bachelor’s degree in English, Writing, Communications, Business, Marketing, or related field
• 5+ years of current experience as a American Cancer Society Minnesota Knowledge Manager
• 10+ years of experience creating documentation for IT or other technology-based areas
• 5+ years technical writing experience
• 10+ years of experience with Microsoft Office Suite (PowerPoint, Word, Excel, Teams, OneNote, Outlook)
• High proficiency using the following: American Cancer Society Minnesota, Adobe Acrobat Pro, TechSmith Snagit, Visio
• Exceptional writing, editing, and research skills with an eye for detail and proofreading
• Ability to work independently and with a team to meet deadlines
• Excellent organizational skill and multitasking ability
• Ability to manage multiple tasks concurrently and shift priorities as needed

OTHER SKILLS

• Communicate openly, clearly, and completely (including excellent written skills).
• Demonstrated ability to conduct complex initiatives with a broad spectrum of business partners in a self-directed manner, with minimal oversight
• Solid knowledge of data protection and data security issues
• Strong customer service skillset
• Must have excellent oral and written communication, interpersonal and intercultural skills, and a strong sense of teamwork
• Must possess excellent judgment and be able to work with only little supervision and juggle various priorities
• Ability to prioritize and meet deadlines; ability to work with all levels of staff
• Outstanding internal and external relationship building skills with a demonstrated ability to collaborate, lead, negotiate, and mentor.
• Demonstrated ability to work and provide guidance across departments and divisions in both a team and matrixed environment.
• Ability to coordinate virtual, geographically dispersed teams
• Be relevant on calls and make decisions on calls

SPECIALIZED TRAINING OR KNOWLEDGE

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SPECIAL MENTAL OR PHYSICAL DEMANDS

• Work location is agnostic
• Self-motivated and able to organize work for others.
• Able to work quickly with attention to detail
• Travel not required.

The starting rate is $98,300 to -$125,000 per year. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or