Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
This position is virtual, we provide all equipment needed to work.
Start your exciting new travel career with the largest travel management company in the world!!
Key Responsibilities:
Handling inbound calls from customers to assist with booking their travel needs
Resolve customer inquiries at the first point of contact
Usage of telephony system & soft phone application involving precise logging
Educate customers on products, programs, and services such as flights, hotels
Customer Service escalation handling and first call resolution.
Technical and online navigational support and trouble shooting
Utilize online and internal resources to ensure interactions are accurate and compliant with all business processes aligned with our loyalty program rules and regulations.
Use of multiple tools, booking and redemption platforms
Flight exchanges/refunds/schedule changes/involving manual calculations (Service role)
Servicing clients across the globe with predominant focus on our clientele within North America
Email management
Remain current with industry advancements, Loyalty training and reference material.
Computer usage (Microsoft proficiency), and internet skills.
Scorecard metrics in place to adequately measure individual and team performance
Key Skills & Qualifications:
Typing proficiency: minimum 45 WPM
Recent computer & application skills (Zoom etc.) – e.g. basic word skills (copy & paste), internet browsing, outlook, ability to find different tabs/screens, min/max icons, delete cookies, understanding URL browsers
1+ years’ experience working in busy call centers fast paced environment
Aptitude for and quickly adaptable to current technology and applications
Aptitude for math: understanding percentages, taxes etc.
High Level of Customer Service consisting of:
Empathy
Effective listening and attentiveness
Persuasive speaking skills
Adaptability
Taking responsibility in managing various situations
Patience
Responsive, critical thinking, solution oriented
Decision making skills
Collaborative, team oriented, respectful, and professional with clients, colleagues, and leadership
Proactive ability to identify problems (technical; account or client program specific issues), form solutions, and execute step-by-step troubleshooting procedures
High sense of urgency with the utmost level of respect and adherence to privacy and confidentiality protocols
Proficiency in spoken and written English; French
High School Diploma or the GED Equivalent
Travel Diploma an asset
Amex GBT is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values.
Location
Canada – Virtual Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. That’s why at the start of your career, you’ll get the learning tools and resources you need to grow and thrive in your role.
Ready to explore a career path? Start your journey.
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
First aid is required. Applicants with Early Childhood training is preferred. Duties include: -Supervise children and ensure safety protocols are...
Apply For This JobJob Number 24004117 Job Category Food and Beverage & Culinary Location Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto,...
Apply For This JobScholarship Program Available for all Student Team Members & Time off Guarantee! As a Team Member at Tim Hortons, your...
Apply For This JobD&J Education Consulting Inc. was founded in 2012 and has helped hundreds of students to enter prestigious schools in the...
Apply For This JobThe Capital Planner reports to the Director of Capital Development, Space Manager and Project Managers. The role provides support to...
Apply For This JobDNV’s Civil Engineering team is growing rapidly, and we are looking for you. Our team is comprised of highly skilled...
Apply For This Job