American Iron & Metal (AIM) Looking for Customer Service and Equipment Manager at Hamilton, Ontario, Canada Full Time

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence

Job Description

Reporting into the Director of Transportation, the Customer Service and Equipment Manager is responsible to connect with any new and existing customers to ensure our equipment and material handling solutions is meeting and exceeding the customers’ needs and expectations. The successful candidate will work closely with multiple internal and external clients to ensure the onboarding and optimization of client equipment needs.

What You’re responsible for:

• Optimizing customers’ material handling needs at their facilities including assessment of appropriate equipment requirements on client sites.
• Partnering with equipment suppliers to provide solutions to our end customers.
• Partnering with logistics to provide cost saving solutions and optimizing equipment for our customers.
• Managing cameras for logistics and dispatching purposes on customer sites.
• Partnering with scale providers to install scale equipment at customer sites.
• Providing transparent solutions and auditable processes to customers.
• Reviewing and recommending improvements for equipment to customers.
• Meeting with clients to assess needs, risks and to track ongoing progress.

Qualifications

To join our team:

• Minimum 3 years on experience working in an automotive stamping facility or similar environment.
• An Engineering, Logistics or Supply Chain Degree or Diploma would be an asset
• You have 3 years of customer service experience.
• You have a valid Driver’s License.

To be successful:

• You thrive on delivering exceptional client experience through positive and engaging relationships.
• You are open and flexible to changing conditions and requests.
• You have the ability to manage multiple projects and deliver effective results in a time sensitive environment.
• You have strong written and oral communication skills.
• You have the ability to travel domestically and internationally.

Additional Information

What we offer:

• Full time, permanent position
• A competitive annual base salary, vacation and benefits.
• The tools and support needed to be successful in your career and professional development.
• A dynamic & rewarding work enviorment that is also a lot of fun!