Responsibilities:
As a Service Delivery Manager you will be responsible for maintaining availability of the platform.
You will guard the platform against degrading performance and work collaboratively with engineers across multiple teams and systems team to build a sustainable , scalable, distributed, fault-tolerant system.
You will also proactively monitor systems using enterprise/platform adapted monitoring tools , and respond to incidents (as needed).
You will also be responsible for ensuring any production deployable code has all the necessary Alerts , necessary logging needed to debugging and work with operations to update runbook.
You will be working with multiple teams to identify areas of improvement within the platform and build a solution to automate monitoring solutions for the next generation platform, technology and constant innovations to drive efficiencies.
You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications.
You will have an Agile mindset, strong DevOps alignment, and a will to continuously improve, both the platform and our ways of working.
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
In order to work in or visit any of our offices in Canada we require colleagues to be fully vaccinated against COVID-19.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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