Amica Taunton
Full Time
Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates over 30 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets
Opening late 2023, Amica Taunton will offer a full continuum of care residence located in Whitby, Ontario. In preparation for this opening, we are seeking an ambitious General Manager to lead the operational start-up and subsequent lease-up of this unique residence.
As the General Manager of a development property, you will be working out of a Presentation Centre for a full year before moving into your residence. In the early days, you will spend your time leading and supporting the sales team in understanding the market, crafting strategic priorities, and establishing relationships within the community. As this market is highly competitive, the first three months following hire will be critical in supporting your team to develop strategic sales and marketing plans that will enable Amica Taunton to exceed occupancy and rate expectations. Your active involvement in sales processes will help lay the foundation for your next priority which will be to plan and develop all aspects of the operation required to support the opening.
You will lead the opening and lease-up of the residence and assume responsibility for the start-up and continual improvement of day-to-day operations, including:
Quality delivery of care and service.
Resident and family relations and experience.
Sales and marketing.
People development.
Regulatory affairs.
Operating and capital budgeting.
RESPONSIBILITIES:
Prepare the market for the opening of the residence, including all aspects of sales and operational readiness.
Recruit, develop and support the leadership team.
Manage proactive resident and family relations.
Ensure the planning & provision of high-quality care and service.
Exceed lease up objectives for occupancy, rate, resident satisfaction, team member satisfaction and other operational objectives.
Continually evaluate all aspects of the business using available tools, course correcting as required.
Manage the operating and capital budgets.
Proactively forecast for staffing requirements across operational departments ensuring appropriate levels of staffing are in place at all stages of the lease up and beyond.
Collaborate with the Development team on construction, deficiency and maintenance issues related to the opening and operation of the residence.
Develop a significant understanding of the needs of the customers and market served. Lead the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
Proactively lead the development of future leaders. Identify high potential performers and ensure development plans are in place and executed.
Ensure policies, programs, procedures and practices in each functional area are carried out consistently and accurately and in a timely manner.
Work effectively with members of the Support Office team in planning / operating the residence.
Work closely with General Managers of Amica sister properties, as well as Regional specialists and Support Office team in developing and executing the opening.
QUALIFICATIONS
Degree in business administration, health administration or hospitality (or equivalent experience).
A minimum of five years of leadership experience in senior living, healthcare or hospitality.
Experience in a licensed care environment required.
PHYSICAL DEMANDS
Regular demands of an office environment.
Ability to maneuver with minimal risk in a construction environment required.
Ability to work long and flexible hours during the pre-open and lease-up periods is required.
WHAT WE ARE LOOKING FOR:
We are looking for a senior leader who is looking to take the next step in his/her career by building a residence from the ground up…..someone who is not afraid to roll up their sleeves and lead their team to achieve occupancy, rate and operational expectations at record speeds…a leader who thrives on change and ambiguity, who excels working in an environment where every day is different and is able to juggle multiple priorities in a changing environment gracefully and with ease.
The ideal General Manager for our development properties is a senior leader who is hungry, humble and people smart, who lives the Amica values and fosters trust, stability, compassion and hope with every single interaction. In addition, the General Manager possesses:
Experience opening and/or leasing up a seniors’ residence (including achievements in sales, wellness and operations).
Strength in creating strategies aligned with organizational plans and execute to deliver on measurable objectives.
Exceptional financial acumen, including deep knowledge of dashboards, heat maps and other tools used to assess the health of the business on an ongoing basis.
Demonstrated ability to develop leaders, mentor their growth and ensure development is ongoing. Able to provide many examples of impact of leadership on people development competency of local leaders.
Proactive experience planning and executing with sister communities, building the Amica brand, sharing and learning together within the assigned geography.
Exceptional interpersonal and communication skills.
Passion and drive for continual quality improvement, with a strong action orientation.
Flexibility to work extended and varied hours during the pre-open and lease-up periods.
Comfort dealing with continual change and ambiguity required.
At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.
Amica Senior Lifestyles recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19. Effective October 2021, a condition of employment is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
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