AMZN CAN Fulfillment Svcs, ULC Looking for AWS Principal Technical Program Manager, AWS Kumo – US at Vancouver, BC Full Time

Job summary
Do you like working with cross-functional teams, including engineering, product, program, UX and operations teams, to deliver high-value solutions to AWS customers? Do you enjoy leading projects that are critical to our customers’ cloud operations, and the AWS business? Then, this Technical Program Manager (TPM) role with the Trusted Advisor team within AWS Kumo is for you.

At AWS Kumo, we hire the world’s brightest minds, offering an environment where they can relentlessly detect, design, and drive solutions to excel operationally and improve customer experiences. We are seeking an experienced Technical Program Manager (TPM) to be a trusted technology partner for our customers, scoping and delivering critical cross-organizational projects end-to-end and drive operational excellence programs across Kumo.

Key job responsibilities
Responsibilities include driving complex cross-functional projects, reporting to leadership to provide visibility, advising on and collecting business and systems requirements from internal and external customers, working closely with AWS Enterprise Support partners, and driving project schedules from design to release, in order to drive customer experience and key metric improvements. Operationally, you’ll drive programs to increase our product delivery quality, safety and predictability. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

The right candidate possesses a strong program management background, has demonstrated experience leading large projects, and has a well-rounded technical background in current web technologies. The person executing this role must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. If it’s you, this means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

A day in the life

• Engage with stakeholders across AWS Enterprise Support, AWS Well-Architected and AWS service teams to drive enhancements to Trusted Advisor portfolio pf products. This includes having end-to-end ownership of complex products and programs, including clarifying product requirements, roadmap planning, migration planning, and project execution.
• Assimilate yourself with our customers’ day-to-day operations in order to identify improvement opportunities and provide consultative advice.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs against technical constraints.
• Have an ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, and then deliver them in a successful and timely manner.
• Have maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership, all of which are essential to success in this role.

About the team
The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love! We are inventing and designing tech that will directly impact every customer across all AWS services. Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!

• Master’s degree or advanced technical degree
• Deep understanding of agile software development process
• Experience managing large scale product releases
• Demonstrated ability to dive deep in understanding AWS products and the technical landscape
• Knowledge and prior use of AWS services

The base pay range for this position in Colorado is $176,925 – $239,370/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

The pay range for this position in New York City is $194,700- 263,400(hr/yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the New York City Human Rights Law. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

The pay range for this position in Jersey City is $194,700- 263,400 (hr/yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.