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Basic Qualifications
A high school degree or equivalent
Job summary
This role can be based out of New Westminster, BC or Brampton, ON.
Are you a self-starter? Can you look beyond a process and see our most important assets – our associates? Are you looking to build your back office HR skills? Then join us as a Canada RC Coordinator in our Regional Centre supporting our Canada Customer Fulfillment Operations Team.
At Amazon, we’re not just looking for people who want to be part of a business, we’re searching for people who want to build the business. The Operations organization and the people who work in it are critical to Amazon’s success. Every day we solve for unique challenges and deliver billions of unique products to millions of customers. Amazon’s robust and innovative Human Resources business supports our day-to-day operations and helps to deliver an experience where Associates can bring their best selves to work – where they can engage, grow and fulfill our customer promise.
We are looking for a dynamic, organized self-starter to join the Ops HR Regional Centre Team as a Canada RC Coordinator. As a Canada RC Coordinator, you will have the opportunity to MAKE AN IMPACT by carrying out a wide variety of HR processes supporting hundreds of sites across the network. Processes include time and attendance, absence management, and other new and innovative offerings that we haven’t even thought of yet. This dynamic role that can provide foundational HR administration skills to individuals new to Human Resources while elevating and expanding the career of experienced HR administration professionals.
KEY RESPONSIBILITIES – Data Analytics: Produce and analyze reports to assist with labor planning and management. Utilize HRIS systems for data entry, modification, and reporting.
Compensation and Payroll: Partner with multiple site managers to ensure payroll accuracy through audits, reporting, and proactive measures.
Roster Management: Partner with site teams to ensure roster accuracy through audits, reporting, and modifications.
Time and Attendance: Partner with site teams to ensure employees are on the correct schedule and shift patterns. Compile reports to support sites in identifying time and attendance irregularities, and point out when something doesn’t look right – ensuring our associates are paid correctly and on time.
No Call No Show / Job Abandonment: Review daily attendance and zero hours report, and scrub associates. Issue NCNS feedback based on Attendance Policy. Execute end-to-end services for job abandonment cases.
6+ Attendance Points: Review Attendance Points report, scrub associates with 6+ attendance points, create Panorama cases for site to conduct Seek to Understand (STU) conversations and/or terminations.
Provincial Leaves: Review Provincial Leave pending requests daily, approve or reject cases based on provincial guidelines, and code associates timecards.
Temporary Schedule Accommodations (TSA): Review all TSA requests for school, hardship and religious accommodation and process, following up with associates for required information/documentation, and Site HR and Operations for approvals.
HR Cases: Triage HR Cases, conduct research, action cases assigned to CRC or escalate cases when required, or transfer ownership to Site HR or Employee Services, resolve cases and notify associates.
Associate Engagement: Work with Associates to answer HR questions and provide guidance where required. Partner with sites to drive and report on associate retention activities.
Flexibility to work overtime both in peak season and as needed
- Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including overtime, holidays and weekends is needed for this role.
Preferred Qualifications
Previous experience with Payroll Systems, HRIS
Experience with MS Word, Excel, Access
Ability to maintain strict confidentiality regarding payroll, benefits and employee issues
Outstanding interpersonal skills
Ability to handle multiple projects and deadlines
Detail oriented and excellent organizational skills; accuracy is essential
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
