Hours: Varies
Salary: $17.50
Benefits: Available after 90 days for full time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
The Customer Experience Team Lead is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Customer Experience Agents are performing up to client expectations while overall company performance goals are being met.
Job Duties / Responsibilities / Essential Functions:
Required Knowledge /Skills / Abilities / Qualifications:
WAH Requirements:
Company Description
AnswerNet has 20+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.
AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.”
AnswerNet was also named a “Best Run Company” by SmartCEO magazine
AnswerNet has 20+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine
Employment Type: Full-Time Temp Contract 0-6Mos City: Calgary, AB (YYC) Posting Open Date: 01/29/2024 Posting Close Date: 02/05/2024 (Please note...
Apply For This JobCoordinator, Research Data Management, Research Informatics BC Children’s Hospital Vancouver, BC The Coordinator, Research Data Management performs a variety of...
Apply For This JobLOCATION: Remote Work-at-Home JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.60 / hour BENEFITS & PERKS: REMOTE REPRESENTATIVE:...
Apply For This JobAbout 24-7 Intouch 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+...
Apply For This JobAre you an organized and meticulous individual with a passion for data management? We are thrilled to offer an entry-level...
Apply For This JobOur boutique law firm in downtown Kitchener, practicing exclusively in plaintiff personal injury, is looking for a legal assistant to...
Apply For This Job