Apogee Ceramics Inc. Looking for Customer Care & Logistics Specialist at Paris, ON Full Time

Overview

The Customer Care & Logistics Specialist is a salaried member of the Operations Team. This role is instrumental in providing the necessary communication between the customer’s needs and Apogee’s Operations Team. The Customer Care & Logistics Specialist also manages issue resolution and provides recommendations for improving customer service.

The Customer Care & Logistics Specialist is responsible for the oversight of the life cycle of products and items, including preparation, shipping, and receiving. They offer support with the maintenance of logistics policies, administer, and maintain inventory control program/systems and coordinate with the Operations team to promote accurate and timely processing of orders for customers.

Achieving objectives and goals in this position requires personal commitment to attention to detail, a strong ability to communicate and availability beyond customary business hours. The Customer Care & Logistics Specialist will be expected to provide additional support as requirements dictate.

Reporting Relationships

The Customer Care & Logistics Specialist reports to the Business Manager. He/she works in conjunction with fellow Accounting, Supervisors, Lead Hands, Engineers, Health & Safety Committee and Maintenance Personnel.

Main Responsibilities

Customer Care:

The primary focus of this role is to provide support to customer needs and communicate to Operations Team. To achieve this, they must complete and manage daily.

• Maintain open lines of communication and support relationships by handling requests, questions and concerns with speed and professionalism.
• Organize and communicate customer requirements and priorities.
• Help facilitate issue resolution
• Process & Acknowledgement of customer orders and requested with speed and accuracy
• Document, record and observe all details of communication in CRM.
• Field and screen incoming calls.

2. Logistics Specialist:

Another key focus of this role is to manage the product/item life cycle within the factory including preparation, shipping, and receiving. These responsibilities include but not limited to:

• Generation of accurate shipping/receiving documents
• Scheduling cost effective means for incoming and outgoing shipments
• Keeping an active and accurate logistics matrix with most current pricing for all common destinations
• Maintaining accurate customer and supplier information in ERP system
• Coordinating various office support services including purchasing of key office supplies and supporting negotiations with key suppliers for freight lines and other high volume consumables.
• Procurement of critical raw materials and packing materials.
• Maintains records of orders and inventory and follows up with vendors on shipments and deliveries.

Performance Measures

The Customer Care and Logistics Specialist’s performance will be evaluated using the following criteria:

• Logistics Budget control – Utilizes the best priced carriers to keep costs under budget to inbound shipments
• Cost Reduction of raw/packaging materials through vendor negotiations and alternative supplier research
• Customer Satisfaction – evaluate customer satisfaction through communication.

Qualifications

The following are the basic qualifications for this position:

• Excellent oral and written communication skills
• Detail oriented and works with a high degree of accuracy
• Aptitude for working with computers
• Highly organized, flexible, and multi-tasker
• Maintains staff & business confidentiality
• College Business diploma or equivalent education preferred
• Motivated to help improve business practices

Job Types: Full-time, Permanent

Salary: $56,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application deadline: 2022-10-12
Expected start date: 2022-10-17