Applied Industrial Technologies Looking for Shop & Field Service Administrator at Edmonton, AB Full Time

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

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Reporting to the Shop Manager this role will be responsible for the administration of service and production orders related to repairs and manufactured items, as well as estimating cost models and proposals in support of sales. Duties include estimating, quotation, procurement of parts and outside services, quality control and generating value added reporting specific to the services offered through the shop facility.

Specific Responsibilities:

• Accurate preparation and tracking of service and production orders, order entry
• Preparation of customer quotes and other documents within corporate standards and quality procedures
• Responsible for procurement, coordination and timely arrival of parts between vendors and repair facility to facilitate deadlines and customer requirements
• Ensure accurate costing of all parts and services required to complete orders
• Supply regular updates to internal and external customers on status of orders
• Data entry, organization and filing related orders and other relevant information within standards of repair shop facility, both manually and electronically as per company procedure
• Effectively communicate order status and potential customer issues with management
• Other duties as required

Preference will be given to candidates who possess the following qualifications:

• Previous Coordination and/or Administration in a Shop setting; preferably with an industry focus
• Excellent customer service skills; must be prompt, friendly, and solutions-based
• Ability to prioritize a number of tasks and complete a variety of work assignments within structured and/or critical deadlines
• Ability learn and understand mechanical concepts
• Ability to work in team environment
• Strong verbal and written communication skills
• Demonstrate sound judgment with an extremely high level of attention to detail
• Knowledge of general business computer software and aptitude to learn new software applications
• Ability to work safely, lead by example and to contribute to overall company safety

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.