Description:
Job Summary: This Bilingual Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.
Essential Functions:
Must be bilingual French & English
Manage the Case Queue in Sales Force (create new cases, close cases)
Call and process electronic or telephone orders (E orders, Pre-call)
Phones/Customer Service – includes Pre-call
Check Market Center general email box
Prepare ship route for processing (printing, posting)
Manager the No-Buy list
Service call back
Service Dispatch
Place work order for service calls
Process refunds
Additional responsibilities as requested
Qualifications:
High School Diploma required. Associates Degree preferred.
3-5 years of work experience preferred.
MS Office Experience with proficiency in Excel required.
Strong communication skills.
Excellent customer service and administrative skills required.
Ability to develop and maintain a positive working relationship with others.
Detail oriented, ability to multi-task, with strong organizational skills are required
Why work here? Weekly Advances and Bonuses Hybrid office with remote flexibility 65k plus first year average income Residual Income...
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