Learn more at www.aramark.ca
Description:
The General manager will be responsible to meet the growing needs of delivering a best-in-class hospitality service to the long-term care residents whom our teams serve daily.
The role will be responsible for: delivering resident and family focused services, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.
Vaccination requirement: – This client / office location requires all individuals working on site to be double vaccinated against COVID-19
POSITION RESPONSIBILITIES:
This is not an exhaustive list of all tasks which the role is responsible for
To deliver a best-in-class hospitality service across all services every day by developing the strongest teams and best relationships. The priority will be to ensure the highest quality of experience for residents whenever they dine and stay in our facilities.
Providing a clear vision and direction to onsite management team and staff to ensure the attainment of organizational and client objectives and goals with a focus on Mission, Vision and Values.
Creating/implementing strategic business plans for the accounts to achieve and drive effective implementation processes through collaboration between all departments, and stakeholders.
Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure “best in class” customer service and satisfaction.
Has a thorough understanding of provincial and federal legislation related to seniors living including but not limited to Ministry health standards and accreditation programs? Responsible for the successful execution of all standards.
Serves as an active participant and/or leader on relevant committees and/or task forces as required
Participates in the recruitment, development, and retention of diverse talent within the account.
Serves as an integral part of the organization creating strong partnerships amongst all key stakeholders
Ensures the accounts meets client service, financial, and quality objectives and enforces policies that guide and support the provision of Hospitality/Environmental services and assures compliance with all Provincial and National regulations.
Monitors financial/non-financial results in all departments to achieve company and client objectives.
Develops and maintains favorable working conditions with Municipal and Provincial Government bodies.
Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats.
Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claim costs.
Initiates and directs training and development programs for all levels.
Special emphasis provided on orientation to ensure new hires are fully understanding of not only the Aramark culture, processes and systems but more importantly understanding the client culture, trends and needs specifically in dealing with residents.
Responsible and invested in capital planning process to constantly evaluate and look for ways to improve. Building a cadence to empower the management team to follow a mindset of continuous improvement, and to be invested in looking at best practices when it comes to introducing new processes, products/equipment and is invested in capital planning process.
Qualifications:
Minimum Required:
Education
University or College Degree or Diploma in hospitality or business administration
CSNM or RD designation would be considered an asset
Experience
5 years + experience leading a large team in a hospitality environment, ideally across multiple locations
Ideally 5+ years relevant leadership and general management experience in a healthcare environment
Experience managing in a unionized environment would be strong asset. Important to be well versed in progressive discipline methodology, understanding of documentation requirements which are commonly found in CBA’s.
Experience managing complex operations/business with financial and operational responsibility for that business
Successful high-volume P&L and budgetary management;
Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements
Strong familiarity with mix of union and non-union workforce
Proven or demonstrated ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
Proven or demonstrated ability to respond effectively to changing demands
Proven or demonstrated ability to build and establish internal and external relationship at all levels of the organization including senior levels of management
Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control
Excellent computer literacy including Microsoft Excel, PowerPoint, and word.
Qualifications, Certifications or Designations
Completed a housekeeping program or has understanding and working knowledge of environmental services and infection contract procedures.
Understands / applies the principles and techniques associated with housekeeping and waste management laws and regulations.
WORKING CONDITIONS:
In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and hence it’s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.
The finalist candidate for this position will need to complete and successfully pass a Criminal Background Check and a Vulnerable Sector Screening. If hired for this position, your continued employment with us would be conditional upon Aramark being satisfied that you have successfully cleared both these conditions.
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