Customer Retention Specialist
Enjoy making people’s lives easier by teaching them how to use software?
Want to lead a multi-country team at a growing tech company?
Yes and yes? Read on!
What’s most important to you? A great place to work? A stable, successful tech company? Or making a meaningful impact?
How about all of the above?
We are a rapidly growing tech company helping small businesses outcompete the giants; we improve their inventory management (an underappreciated problem!) with our powerful yet easy-to-use software and hardware.
We’ve been stable, bootstrapped and successful since 2007. We started by dominating the desktop inventory software market with over a million downloads, and transitioned to the cloud and mobile since 2017, opening up new technological possibilities and accelerating our business growth.
We do our absolute best to show respect and compassion to customers, employees, and job applicants, and people tell us that Archon is an amazing place to work. You can of course check us out on Glassdoor, our website, or what to expect when applying for a job.
We’ve got an amazing group of talented and friendly people here, and we’re looking for world-class talent, like you, to join us!
Impact? Check! As the 51st member of our company and the 3rd member of our Retention team, you will be instrumental in shaping how our software helps tens of thousands of small businesses succeed.
Oh, and our customers love us too:
“Your support people are first-class – prompt, helpful and knowledgeable. All businesses should have support people like yours. This is where you beat most of the big software suppliers who are impersonal and hard to get anyone who knows what they are talking about let alone do anything about the issues.”
We’ve got an amazing group of talented and friendly people here, and we’re looking for world-class talent, like you, to join us! Check us out at www.archonsystems.com.
Covid-19 pandemic notes
Our product supports front-line workers and essential services, including manufacturers of personal protective equipment (PPE) and healthcare organizations. We are thankful for the opportunity to contribute to fighting this global pandemic and that our business is thriving.
We currently work from home fully remotely, due to the pandemic. Prior to Covid-19, we worked from home 3 days a week and from our beautiful Toronto office 2 days a week for over a decade! We have no immediate timelines but do plan on resuming in-person work 1 day per week when we can responsibly do so following public health recommendations and consultations with our employees, so we do require that you be able to join us in person in Toronto when that time comes. While digital tools are improving rapidly, there’s just no substitute for being in the room with someone and sharing a spontaneous laugh, an impromptu brainstorm, a duckicorn prank, or…
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Some of our job benefits
Job description
Help small businesses with our software, improve engagement and expand customer value!
As a Customer Retention Specialist, you’ll mainly be helping customers get set up with our products, supporting them throughout their journey and, in general, making sure they are taken care of. A portion of your time will be dedicated to upgrading customers, improving engagement and saving accounts.
What you’d do
What we’re looking for
Nice to have
Now what?
What are you waiting for? To apply, go to this webpage
What you can expect when applying for a job at Archon
At Archon, we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Job Type: Full-time
Benefits:
Schedule:
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